Isha HUERTA
Hayward,CA
Summary
Motivated and personable customer service professional with over 2 years of experience in fast-paced retail environments. Proven ability to deliver outstanding service, resolve customer issues efficiently, and support cross-functional teams including pharmacy and inventory operations. Recognized for strong communication skills, attention to detail, and a positive attitude that enhances the customer experience. Seeking to bring this dedication and versatility to a dynamic team.
Overview
2
2
years of professional experience
Work History
Customer Service
Walgreens
Hayward, CA
01.2023 - 04.2025
- Delivered exceptional customer service by proactively engaging with shoppers, offering product guidance, and ensuring a welcoming store environment.
- Accurately operated cash register to process transactions, refunds, returns, and exchanges in a fast-paced retail setting.
- Supported pharmacy operations during peak times and staff shortages, improving efficiency through keeping systems organized and managing basic intake.
- Assisted customers with locating merchandise, explaining features, and providing specialized services such as photo processing (e.g., passport photos).
- Maintained clean, organized displays and shelves; restocked inventory to optimize product availability and enhance the in-store experience.
- Resolved customer issues promptly and professionally, ensuring satisfaction and reinforcing customer loyalty.
Education
High School Diploma -
James Logan High School
Union City, CA05.2024
Skills
- Customer service
- Time management
- Problem solving
- Communication skills
- Teamwork and flexibility
- Adaptability and quick learning
Languages
English
Spanish
Accomplishments
- Customer Satisfaction. Consistently received positive feedback for maintaining a friendly and efficient customer experience, contributing to store loyalty and return visits.
Interests
Baking; Drawing & Painting; Hiking; Photography; Singing.
ADDITIONAL INFORMATION
- Certifications & Activities:
- Volunteer Hayward Community Food Bank Drives (2023)
- School Peer Mentoring Program (2024)
- Event Support: School Art & Culture Fair (helped with setup, promotion, and guest coordination) (2024)
Timeline
Customer Service
Walgreens
01.2023 - 04.2025
High School Diploma -
James Logan High School