Hi, I’m
Isha Jenkins
Clinical Certified Medical Assistant
Lake Charles,LA
It is never too late to be what you might have been.
George Eliot
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
years of professional experience
Work History
Teleperformance
Representative
10.2022 - Current
Job overview
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Understood each target customer's business model, mapped out organization and identified unique technology needs.
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
VXI Global Solutions - Canton
Customer Service Representative
06.2022 - 12.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Rite-Aid Pharmacy
Pharmacy Technician
12.2016 - 12.2018
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Education
Albany Technical CollegeAlbany, GA
Diploma from Pharmacy Technician
12.2018
Sowela Technical Community CollegeLake Charles, LA
No Degree from Clinical Certified Medical Assistant
02.2023 - 06.2023
Skills
- Customer Service
- First Aid
- Critical Thinking
- Microsoft Word
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sowela Technical Community College
No Degree from Clinical Certified Medical Assistant
02.2023 - 06.2023
Representative
Teleperformance
10.2022 - Current
Customer Service Representative
VXI Global Solutions - Canton
06.2022 - 12.2022
Pharmacy Technician
Rite-Aid Pharmacy
12.2016 - 12.2018
Albany Technical College
Diploma from Pharmacy Technician
Similar Profiles
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Brandon NaikBrandon Naik
Talent Management Specialist at TeleperformanceTalent Management Specialist at Teleperformance
Ashish VermaAshish Verma
Sr Manager WFM at TeleperformanceSr Manager WFM at Teleperformance
OMAR DOMINGUEZOMAR DOMINGUEZ
Customer Care at TeleperformanceCustomer Care at Teleperformance
Isabella MatteIsabella Matte
Chick-fil-A Team Member at Chick-fil-AChick-fil-A Team Member at Chick-fil-A