ISHAMAR REYES
Houston,TX
Summary
Business Administration student with 5+ years of hands-on experience in operations, team coordination, and customer-facing environments. Currently managing daily operations for a high-volume business, with experience supporting teams, coordinating complex schedules, resolving operational challenges, and maintaining efficient workflows. Combines academic business knowledge with practical leadership experience, strong adaptability, and a proven ability to work effectively in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Front Desk Manager
THE LINDSEY SALON
Houston, USA
03.2021 - Current
- Oversee daily front-office operations for a high-volume business, maintaining organized workflows and efficient day-to-day operations.
- Manage multiple priorities in a fast-paced environment while maintaining attention to detail and meeting time-sensitive needs.
- Serve as a primary point of contact by managing phone calls, emails, text messages, and online inquiries with timely and professional communication.
- Coordinate staff schedules, communicate operational updates, and support team members with daily administrative needs.
- Coordinate complex appointment calendars for multiple stylists, balancing schedules and resolving conflicts to maximize daily productivity.
- Resolve client concerns professionally and efficiently while maintaining positive client relationships.
- Develop and support staff training to improve consistency, communication, and service delivery.
- Maintain accurate and confidential client records while handling sensitive information with professionalism and discretion. Process payments and reconcile daily transactions, ensuring accuracy and proper documentation.
Sales Associate
LUCKY BRAND
Houston, USA
11.2017 - 09.2023
- Delivered professional customer service in fast-paced retail environment, effectively managing multiple customer needs and priorities to enhance satisfaction.
- Coordinated with team members to streamline daily operations, contributing to achievement of sales and customer-service goals.
- Supported inventory management by handling special orders and sourcing products, ensuring alignment with customer demand.
Guest Service Specialist
MISTER CAR WASH
Houston, USA
08.2019 - 01.2020
- Delivered professional customer service while handling multiple customer requests in a fast-paced environment.
- Collaborated with team members to streamline daily operations and successfully execute promotional initiatives.
Education
Bachelor of Business Administration -
UNIVERSITY OF HOUSTON-DOWNTOWN
Houston, TX08-2028
Associate of Arts -
Houston Community College
High School Diploma -
Kipp Houston High School
Skills
- Business Operations & Coordination
- Workflow Management
- Process Improvement
- Data Management
- Problem Solving
- Bilingual: English & Spanish
Timeline
Front Desk Manager
THE LINDSEY SALON
03.2021 - Current
Guest Service Specialist
MISTER CAR WASH
08.2019 - 01.2020
Sales Associate
LUCKY BRAND
11.2017 - 09.2023
Bachelor of Business Administration -
UNIVERSITY OF HOUSTON-DOWNTOWN
Associate of Arts -
Houston Community College
High School Diploma -
Kipp Houston High School