Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Timeline
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Ishan Shelat

Ahmedabad,India

Summary

Dedicated and results-driven professional with a background in customer service. Seeking to leverage expertise in communication skills to contribute to next Role.


Driven professional with proven history in customer service. Known for enhancing customer experiences and fostering team collaboration. Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication and conflict resolution.

Overview

2025
2025
years of professional experience

Work History

Customer Service Executive

Etihad Airways
  • Received Etihad Sukran Award for ramp handling
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Csutomer Service Agent

Go Air
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Senior Customer Service Agent

Qatar Airways Contact Centre
12.2021 - Current
  • Developed scripts for common inquiries, reducing response time while maintaining consistency across agent interactions.
  • Managed high call volume with excellent time management skills, maintaining efficiency without sacrificing quality service.
  • Coordinated closely with other departments to resolve customer issues, ensuring seamless service delivery and problem resolution.

Education

H.S.C -

Guru Nanak Chandraketu Pandya High School

TRAVEL MANAGEMENT -

Aerostar Jet Air Academy

Skills

  • Addressing Challenges
  • Rapid decision-making
  • Conversational expertise
  • De-escalation techniques

Personal Information

Date of Birth: 07/10/96

Awards

Received Etihad Sukran Award for ramp handling

Timeline

Senior Customer Service Agent

Qatar Airways Contact Centre
12.2021 - Current

TRAVEL MANAGEMENT -

Aerostar Jet Air Academy

Customer Service Executive

Etihad Airways

Csutomer Service Agent

Go Air

H.S.C -

Guru Nanak Chandraketu Pandya High School

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Ishan Shelat