Isha'nae Dinkins
Pensacola
Summary
Retail professional prepared for role in sales and customer service. Brings valuable experience in managing sales transactions and maintaining store organization. Known for strong team collaboration and flexibility in adapting to changing store needs, with excellent communication and cash-handling skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Store Checker
Pensacola NAS Commissary
Pensacola, FL
07.2022 - Current
- Preforms a variety of customer services roles. (Point of sale system, assisting customers in a high volume setting, stocking, keeping a clean work environment)
- Pay Grade: GS 3 Step 7
- Conducted thorough inspections of merchandise for quality and compliance with store standards.
- Assisted customers by providing product information and ensuring a positive shopping experience.
- Collaborated with team members to maintain organized stock areas and efficient workflow.
- Implemented process improvements to enhance checkout efficiency and reduce customer wait times.
- Trained new employees on store procedures, safety protocols, and customer service best practices.
- Facilitated smooth transactions by handling cash registers efficiently and accurately processing payments.
- Provided excellent service by actively listening to customer needs and offering suitable solutions based on their preferences.
- Ability to operate Point of sale system
- Trained in store open/close procedures
- Conduct on job training
Store Associate
Pensacola NAS Commissary
Pensacola, FL
03.2020 - 07.2022
- Assist customers by answering questions concerning prices, identification, location of items. Preforms a variety of the commissary (meat, grocery, produce, warehouse, front end and cash office) maintains adequate stock; keeping shelves neat and orderly.
- Pay Grade: GS 4
- Ability to operate manual jack
- Trained in store open/close procedures
- Conduct on job training
- Complies with agency safety and security policies and directives in order to maintain a safe, secure and clean work environment for patrons and employees
- Interface with all levels of management and direct dealings with commercial distributors and vendor stocking representatives
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
Store Assistant
Circle K
Pensacola, FL
12.2016 - 09.2020
- Collaborated with store manager and leadership team to uphold company policies and standards. Facilitated customer assistance to improve satisfaction levels. Mentored employees to develop skills and promote teamwork.
- Oversaw cash handling processes, including receipt, storage, and disbursement of funds.
- Facilitated daily paperwork management to ensure operational efficiency.
- Performed detailed audits to identify discrepancies and enhance operational efficiency.
- Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints. Enhanced service delivery by streamlining processes and improving team collaboration. Fostered positive customer relationships that contributed to repeat business.
- Developed and maintained organized systems for tracking time allocation across various projects.
- Demonstrated flexibility in responding to evolving project needs and timelines.
- Maintained confidentiality standards to protect sensitive information and uphold trust.
- Maintained high standards of reliability to support operational efficiency and customer satisfaction.
- Managed data entry operations, maintaining high standards of accuracy and attention to detail.
- Trained and mentored new team members on sales techniques and store policies.
- Assisted in daily operations, ensuring efficient store functionality and customer satisfaction.
- Coordinated staff schedules to ensure optimal coverage during peak business hours.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Customer Service Representative
Foundever
Sumter, SC
03.2013 - 05.2016
- Customer Service
- Data Entry
- Ability to assist in High-Volume call center
- Ability to multi task
- Stress Tolerance
- Attention to detail
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM systems.
- Collaborated with team members to streamline processes and enhance service delivery.
- Trained new hires on company policies and customer service best practices.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Certificate - Early Childhood Development
Central Carolina Technical College
Sumter, SC03-2013
High School Diploma - undefined
Sumter High School
Sumter, SC06-2011
Skills
- Retail Sales proficiency
- Customer relationship management (CRM)
- Strong numeracy skills
- Client confidentiality
- Transaction processing
- Produce Experience
- Effective knowledge of high-volume phone communications
Time management - Ability to find innovative to problems and meet challenges and deadlines head on
- Excellent ability to gather and generate automated reports
- Planning, Organizing and Attention to detail
- Able to work converse efficiently with all levels of colleagues, clients and other external contacts
- Store Management Experience and Team leadership
- Microsoft office expert and computer literacy
- Active listening
- Critical thinking
- Problem-solving and conflict resolution
- Payment processing and retention based interactions with customers
- Professional telephone demeanor
- Teamwork and collaboration
- Multi-tasking strength
- Cash handling accuracy
- Merchandising and Merchandise rotation
- Data entry proficiency and Documentation and reporting
- Staff training and development
Certification
Driver's License
Timeline
Sales Store Checker
Pensacola NAS Commissary
07.2022 - Current
Store Associate
Pensacola NAS Commissary
03.2020 - 07.2022
Store Assistant
Circle K
12.2016 - 09.2020
Customer Service Representative
Foundever
03.2013 - 05.2016
High School Diploma - undefined
Sumter High School
Certificate - Early Childhood Development
Central Carolina Technical College
Various Awards in active listening, using affirmative language, and showing empathy.
Multiple Awards for active listening, using affirmative language, and showing empathy.