Summary
Overview
Work History
Education
Skills
Timeline
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ISHANEE COLEMAN

FORTH WORTH ,TX

Summary

Diligent Phlebotomist with strong background in collecting blood and plasma from healthy adult donors. Skilled in educating donor, screening process, and laboratory policies.

Overview

7
7
years of professional experience

Work History

Phlebotomist

Carter BloodCare
Bedford, TX
06.2018 - 01.2021
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Organized daily work based on collection priority.

Customer Service Representative

Nova 1
FORT WORTH , TX
06.2017 - 10.2019
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered constant flow of customer calls with up to 3 calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

SERVER

Brookdale Senior Living
Fort Worth, TX
07.2015 - 07.2016
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset 20 tables per shift, working efficiently to keep dining room and work areas clean.
  • Greeted and maintained relationships with regular customers.

CASHIER

Walmart
Crowley, TX
11.2014 - 07.2015
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

High School Diploma -

Raytown Sr. High School
Raytown, MO

Cosmetology Education

Ogle School of Hair Skin Nails
Fort Worth, TX
04.2022

Skills

  • Patient confidentiality
  • Recording Data
  • HIPAA
  • Infection Control
  • Problem resolution
  • Specimen Labeling Procedures
  • Infection Control and Aseptic Procedures
  • Quality Control Guidelines
  • Time management
  • Relationship development
  • Staff Phlebotomy Training
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Originality and Creativity
  • Hair Coloring and Highlighting
  • Hair Cutting and Trimming
  • Client Consultations
  • Shampooing and Conditioning
  • Work Station Cleaning

Timeline

Phlebotomist

Carter BloodCare
06.2018 - 01.2021

Customer Service Representative

Nova 1
06.2017 - 10.2019

SERVER

Brookdale Senior Living
07.2015 - 07.2016

CASHIER

Walmart
11.2014 - 07.2015

High School Diploma -

Raytown Sr. High School

Cosmetology Education

Ogle School of Hair Skin Nails

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ISHANEE COLEMAN