Anthony (Michael) Magee
Blue Springs,MO
Summary
Customer-focused project and account coordination professional with experience serving as a primary customer interface across logistics, supply chain, and B2B service environments. Skilled in resolving complex customer inquiries, documenting issues, coordinating with cross-functional teams, and ensuring accurate, timely follow-up. Known for calm de-escalation, clear communication, and strong attention to detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Coordinator
Inhabitr Inc
Remote
03.2025 - Current
- Coordinated project schedules and ensured timely completion of deliverables.
- Managed communication between stakeholders to facilitate project alignment.
- Organized project documentation and maintained up-to-date records for compliance.
- Assisted in resource allocation to optimize project workflow and efficiency.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Assessed, monitored and reported on work progression.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Coordinated with procurement, logistics, and operations teams to trace and expedite shipments.
Certified Account Coordinator
Composites One
Lenexa, Kansas
09.2023 - 03.2025
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Maintained accurate records of all sales activities using CRM software systems.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Submitted budget estimates, progress reports and cost tracking reports.
- Maintained compliance to Internal QMS (AS9120 & ISO9001)
Account Manager
InterCity Direct LLC
Lenexa, KS
01.2021 - 07.2023
- Handled consistent freight management tasks for specific accounts.
- Managed customer spot pricing and oversaw various operational functions.
- Engaged in market-based price assessments.
- Optimized supply chain solutions.
- Secured competitive rates through strategic discussions with carriers.
- Supervise both brokerage and client service tasks for allocated accounts.
- Maintained strong communication with both customers and carriers.
- Streamlining issue resolution by maintaining open communication channels about potential customer opportunities and corporate operational updates.
- Enforced compliance with established operating procedures and protocols.
- Implemented initiatives ensuring service efficiency, focus, and team morale.
- Prepared and presented project proposals and performance reports to clients.
- Supported sales team in identifying potential leads and preparing pitch materials.
- Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
- Collaborated with finance departments to invoice clients and manage account receivables.
- Conducted post-project evaluations to identify areas for improvement and capture lessons learned.
- Coordinated client and supplier scheduling and processed complex projects through delivery.
- Managed client accounts, ensuring timely project delivery and customer satisfaction.
Reverse Logistics Solutions
YRC Worldwide Inc.
Overland Park, KS
07.2018 - 01.2021
- Coordinated with Dispatchers to monitor and inform on shipment status.
- Developed processes to streamline seasonal project returns.
- Streamlined communication between clients and shippers for timely delivery of required transport records.
- Delivered urgent quotations and arranged shipping schedules.
- Specialized in crafting reverse supply chain processes to enhance operational efficiency.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Negotiated prices and terms with suppliers, vendors or freight forwarders.
- Analyzed data from multiple sources to identify cost reduction opportunities within the supply chain.
- Managed the flow of products through the supply chain network including sourcing, procurement, production planning, warehousing, distribution, customer service, returns management and disposal, recycling.
- Identified potential risks associated with supply chain operations and developed mitigation strategies.
- Monitored market trends in order to anticipate changes in demand or supply issues that could disrupt operations.
- Led supplier relationship management efforts, fostering partnerships that enhanced supply chain resilience.
Associate Minister
Flourishing Families Ministry
Grandview, Missouri
08.2018 - Current
- Organized weekly services, ensuring meaningful worship experiences for attendees.
- Created resources for families, offering practical tools for faith-based living.
- Assisted in providing spiritual support during times of crisis or tragedy within the congregation.
- Trained new staff and volunteers on program policies and best practices.
- Facilitated small group discussions regarding Biblical topics during weekly meetings.
- Participated in developing long-term strategies for expanding ministry initiatives.
- Provided pastoral care to church members and their families.
- Maintained records of member attendance at religious activities and services.
- Counseled individuals on personal issues related to faith and life challenges.
- Assisted in the development of new ministries within the church community.
- Met regularly with church leadership team to discuss current goals and progress towards achieving them.
Collections Specialist
Capital One
Tulsa, OK
06.2017 - 05.2018
- Handled delinquent Auto Finance accounts with a focus on collections and customer service.
- Facilitated personalized solutions by understanding unique circumstances affecting account status.
- Executed functions within various office software for improved workflows.
- Managed chat platforms.
- Supervised activities related to debt recovery.
- Processed collections documentation and procedures.
- Educated debtors on the importance of credit health and the consequences of non-payment.
- Collaborated with customer service teams to address and resolve debtor inquiries.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
Customer Service Representative
Alorica
Tulsa, OK
08.2016 - 05.2017
- Responsible for handling essential responsibilities on behalf of multiple diverse companies as a contractor.
- Engaged in projects as part of a specialized group at United Health Group.
- Managed accounts to ensure client satisfaction and loyalty.
- Coordinated efficient order processing.
- Maintained up-to-date records of all orders.
- Facilitated onboarding process for new customers.
- Enhanced client interactions.
- Managed a high volume of incoming and outgoing calls.
- Adhered to Federal Regulations to ensure compliance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Logistics Specialist Intern
InterCity Direct LLC
Lenexa, KS
06.2016 - 08.2016
- Received load tenders and posted loads for processing.
- Communicated with shipper and receiver to confirm details.
- Tracked load progress to ensure timely delivery.
- Organized load schedules to optimize transportation efficiency.
Dock Worker Associate
FedEx Freight
04.2014 - 05.2015
- Receiving a manifest of all freight inside of shipment
- Accounting for all freight stated on manifest
- Verifying freight was transported safely
- Verifying that freight was not damaged in commute
- Notating if freight was damaged
- Switching freight from receiving to outgoing shipments
- Transporting Cross-dock Freight
Education
Theological Studies - Theological Studies
Rhema Bible Training College
Broken Arrow, OK05-2018
Logistics and Supply Chain Management
University of Kansas
Lawrence, KSASSOCIATES - Associate of Business Science
KANSAS CITY KANSAS COMMUNITY COLLEGE
DIPLOMA -
PIPER HIGH SCHOOL
Skills
- Customer Service & Customer Engagement
- QMS Experience (AS9120 & ISO9001)
- Account Support & Issue Resolution
- Customer complaint de-escalation
- Cross-Functional Coordination (Sales, Logistics, Operations)
- Order, Shipment & Delivery Tracking
- CRM, TMS, & ERP Systems (SAP Proficient)
- Documentation & Case Management
- Trend Analysis & Process Improvement
- MS Office (Excel, Word, Outlook, Sharepoint, Powerpoint, Access)
- Clear Written & Verbal Communication
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Certified Transportation Broker
Timeline
Project Coordinator
Inhabitr Inc
03.2025 - Current
Certified Account Coordinator
Composites One
09.2023 - 03.2025
Account Manager
InterCity Direct LLC
01.2021 - 07.2023
Associate Minister
Flourishing Families Ministry
08.2018 - Current
Reverse Logistics Solutions
YRC Worldwide Inc.
07.2018 - 01.2021
Collections Specialist
Capital One
06.2017 - 05.2018
Customer Service Representative
Alorica
08.2016 - 05.2017
Logistics Specialist Intern
InterCity Direct LLC
06.2016 - 08.2016
Dock Worker Associate
FedEx Freight
04.2014 - 05.2015
Theological Studies - Theological Studies
Rhema Bible Training College
Logistics and Supply Chain Management
University of Kansas
ASSOCIATES - Associate of Business Science
KANSAS CITY KANSAS COMMUNITY COLLEGE
DIPLOMA -
PIPER HIGH SCHOOL