Ishbak Castillo
DOWNEY,CA
Summary
Reliable, consistent, and committed professional with a diverse skill set and experience across multiple industries, including insurance sales, warehouse operations, food service, and auto detailing. Known for strong problem-solving abilities, exceptional customer service, and a proven track record of efficiently managing tasks in fast-paced environments. A versatile team player with a strong work ethic, committed to delivering high-quality results and ensuring customer satisfaction. Adaptable and detail-oriented, consistently striving for excellence in every role.
Overview
4
4
years of professional experience
Work History
Spark Driver
Walmart
08.2023 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Achieved safe driving records by consistently following traffic rules and regulations.
Insurance Sales Agent
Veronicas Insurance
03.2021 - 05.2023
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Warehouse Associate
Vans Distribution Center
06.2020 - 02.2021
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Education
High School Diploma -
Alliance Collins Family College-Ready High School
Los Angeles, CA06.2020
Skills
- Time Management
- Problem-Solving
- Friendly, Positive Attitude
- Strong Work Ethic
- Active Listening
- Policyholder Communication
- Persuasive Negotiation
- Customer Engagement
- Clientele Development
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Spark Driver
Walmart
08.2023 - Current
Insurance Sales Agent
Veronicas Insurance
03.2021 - 05.2023
Warehouse Associate
Vans Distribution Center
06.2020 - 02.2021
High School Diploma -
Alliance Collins Family College-Ready High School
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