Isheen Lites
Philadelphia,PA
Summary
Hi there! My name is Isheen S. Lites, and I am a talented illustrator and graphic designer who is passionate about creating beautiful art. With my strong background in newspaper advertising, print, and production, I have the expertise and creativity to bring any project to life. I work collaboratively with the design team from start to finish, always pushing the boundaries of creativity to uphold the artistic quality and integrity of the design process. My proficiency in Adobe Photoshop and InDesign allows me to bring my artistic visions to life with precision and excellence, and my expertise in drawing and painting means I am skilled in several mediums. I'm passionate about continually developing my artistic techniques and encouraging innovation and visual product improvement. With excellent research, time management, and problem-solving skills, I am ready to take on a full-time position where I can showcase my exceptional interpersonal skills and strong work ethic. I am confident that with my enthusiasm and expertise, I would make a valuable addition to any team.
Overview
12
12
years of professional experience
Work History
Fine Wine and Good Spirits Security Guard
Allied Universal Security Services
03.2022 - Current
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Assisted in the development of comprehensive security plans for special events and occasions.
- Stand for 12.5 or 13.5 hours depending on store hours, and work 3-4 days based on demand for a healthier mind and body.
- Delivering outstanding services, maintaining clear communication, and upholding honesty and ethics are fundamental to building a strong and lasting partnership with both Allied Universal Security and Fine Wine and Good Spirits. Let's work together to establish a trust-based relationship that is built on mutual respect and transparency.
- I travel across Pennsylvania and Philadelphia to work at Fine Wine and Good Spirits. Come experience our superior selection of wines and spirits.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Usher/Ticket Agent/Security Officer
Live Nation
06.2021 - Current
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Assisted in event preparations, ensuring efficient operations during performances or special events.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Handled emergency situations calmly, following established protocols to ensure patron safety.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Supported box office staff by distributing tickets and programs as needed, streamlining entry processes for patrons.
- Participated in training sessions to stay current on venue policies, procedures, and best practices for customer service excellence.
- Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.
- Safeguarded the integrity of the performance space by enforcing house rules regarding cell phone use, photography, and noise levels.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
- Coordinated group seating arrangements efficiently, accommodating large parties without disrupting overall event flow.
- Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
- I have knowledge of the duties and responsibilities of various positions, including usher, ambassador, ticketer, and security. I am capable of working in all of these roles simultaneously, especially during times of lockdowns, reopens, and mask restrictions due to COVID-19.
- I can assist with organizing and preparing events held in the auditorium. I am also capable of enforcing strict rules while maintaining a positive demeanor. My duties include distributing lecture performance guides, answering questions about events, and scanning tickets for the event.
- I am always in uniform to ensure that I can help people with their concerns. My responsibilities also include escorting patrons to their seats and greeting guests to the venue.
- I am experienced in handling cash, credit or debit transactions, and even cryptocurrencies. I know how to store these transactions safely.
- I am available to work for special events during seasonal activities or holidays.
Night Stocker/Receiver
Lowe's
01.2022 - 05.2022
- Improved store organization by efficiently restocking shelves and displays during overnight shifts.
- Enhanced customer satisfaction with a well-stocked inventory through diligent restocking efforts.
- Streamlined merchandise restocking process, resulting in reduced time spent on nightly tasks.
- Ensured accurate product placement by carefully following planograms and store layouts.
- Increased overall store cleanliness with thorough cleaning and maintenance of aisles, shelves, and storage areas.
- Assisted in maintaining inventory levels by accurately recording and reporting stock discrepancies.
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Aided in optimizing store layout by rearranging products based on seasonal demands or promotional events.
- Supported management in conducting routine inventory audits for accurate record-keeping purposes.
- Facilitated smooth shift transitions through effective communication with incoming day staff regarding stock status and pending tasks.
- Provided backup support to other departments as needed, demonstrating versatility and teamwork capabilities.
- Promoted loss prevention strategies by promptly reporting any instances of theft or suspicious activity during overnight hours.
- Enhanced workplace efficiency by regularly updating knowledge on new products, promotions, and company policies.
- Study and took training at Lowe's University about their knowledge, experience, and educational programs.
- The job requires physical capability to handle and move large, heavy merchandise on or off the truck.
- Capable of lifting 100 pounds or more with excellence.
- The ability to run the fort lift, narrow aisle single reach, order-picker, and pallet jack-standard fort.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- When operating power tools, it is important to follow safety measures to protect yourself, your teammates, and your customers.
Allied Universal Septa Guard
Allied Universal Security Services:
01.2022 - 03.2022
- I understand that you worked in a drug-infested environment called Kensington, which is located in Philadelphia, PA. Specifically, you were assigned to work at the Somerset Septa station. This was a highly dangerous, chaotic, insecure, and peculiar work environment. Your working hours were from 2 pm to 12 am, and you had to stand on your feet in any kind of weather.
- Reduced maintenance downtime, conducting preventive maintenance checks on track infrastructure.
- Improved communication between departments, establishing clear channels for reporting incidents or concerns.
- Ensured timely completion of projects by consistently monitoring progress and adjusting schedules as needed.
- Developed a strong team environment through effective leadership and motivation techniques.
- Collaborated closely with cross-functional teams for seamless integration of new technologies into existing procedures, enhancing overall operations efficiency.
- Allied Universal Security Services offers a training program called the Edge Security Professional Core Training Lessons. This program covers the fundamentals of contract security, including legal aspects of private security, note-taking, report writing, documentation, patrol and observation, liability and loss prevention, post orders, appearance and wellness, exceptional customer care, handling difficult people or situations, safety protocols, personal safety, first aid, CPR and AED overview, harassment prevention, workplace violence, emergency management, indicators of terrorist surveillance, video surveillance, bomb threats, and media management.
- Reporting any accidents or incidents involving the public or SEPTA.
- Site patrol duties and author reports.
- By utilizing radio communication, SEPTA police can promptly and effectively respond to emergency situations and ensure the safety of the public. Trust in SEPTA's state-of-the-art radio technology, which allows for seamless coordination between officers, and rest assured that your safety is their top priority.
Miscellaneous Clerk and Assistant
United States Census Bureau (DOC)
01.2020 - 03.2021
- Increased efficiency by streamlining filing systems and organizing important documents.
- Accurately and efficiently collected, confirmed, recorded, demographic data in assigned areas.
- Canvassing territory (by Google)
- Conducting interviews for the Consumer Expenditure and American Housing Surveys
- Supplying customer service in response to interviewee inquires
- Consistently completing assignments and meeting deadlines
- Recruiting applicants
- Aiding with the on boarding hiring process (screening application/filling certs)
- Arranging travel per GSA guidelines
- Managing survey materials and updating inventory on an as needed basis
- Fulfilling supply requests for field representatives
- Performing heavy lifting (+60 pounds) to ensure shipping needs.
- Proficient in Microsoft Office: Word, Excel spreadsheet, and PowerPoint
- Participating in yearly training from Census Commerce Learning Center (Data Stewardship, protecting personal identifiable information, confidentiality exercise, and other assignments.)
- Working overtime to meet the demands of job duties and responsibilities.
- Organizing, checking, and updating inventory
- Put in consistent effort to meet goals, seek opportunities, and apply new skills.
- Monitoring front desk: Sorting mail to distribute among survey, Gs, and monitor return letters.
- Preparing and distributing Survey Training Materials: Generates Memo and ships necessary training materials.
- Tracking and distributing survey materials: Sending materials to FR via FedEx and accepting and storing deliveries.
- Letter Management: Preparing and mailing survey letters. Faxing building management or other necessary letters
- Helping other Surveys as needed
- Generating and distributing Survey Reports: Exporting the Check in and WCRR reports to send easily digestible versions of larger reports. Tracking progress rates
- Maintaining and editing FR Data and Survey Data in ROSCO
- Updating ROSCO and moving cases as approved by their supervisor.
- Create and track observation forms.
- Tracking New Hires
- Monitor main phone line, survey specific phone lines, as well as recruiting.
- Monitoring FRGPS progress rates: Engaging with automation to complete. Engaging with automation to complete. Conduct Skype session with FR as prepare for virtual training.
- Creating and distributing Adam Updates at Supervisor's discretion
- Screening Applicants
- FR outreach for outliers: Finding FRs with low response rates. Check transmission dates. Find people who did not pick up assignments.
- Reinterview: Making Reinterview calls. Outreach to QA FRs.
- Survey Specific tasks: Generating Address Referrals
- Re-assign cases to FRs as instructed by Supervisor.
- Monitoring Survey Specific email account.
- Fast Data.
- Generating CARMN Reports. Also moving to proper FLDW AH folders so Fs can review.
- Make RI assignment when loaded for month as instructed by supervisor.
- Reassign RI to Phone FRs and send RI status report to RSMs (Regional Survey Mangers)
- Helping other Survey as needed.
- Complied a variety of statistical reports about the operation for submission to higher authority.
Custodian
Aramark
08.2017 - 01.2018
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Consistently kept cleaned, sanitized, and replenished supplies of restrooms during major sports events.
- Worked during football games held at the Lincoln Financial Field.
- Emptied and sanitized wastebaskets, trash cans, and recycle bins as needed.
- Restocked restrooms with paper supplies and hand soap when depleted.
- All restrooms well-maintained in a neat and orderly presentation.
- Exercised and promoted outstanding customer services and communication skills.
- Attended staff meeting regularly to be prepared to serve over five thousand plus customers.
- Worked individually and worked as a collaborator to promote customer satisfaction.
- Maintained alertness and exercised pro-activity to minimize the risk of employee and customer-related accidents.
Computer Technology/Customer Services Assistant
Community College Of Philadelphia
08.2014 - 01.2016
- Boosted sales performance with exceptional product knowledge and persuasive communication skills.
- Aided faculty, students, and staff with computer related projects.
- Greet visitors and answer customer service-related inquiries.
- Provided direct aid with Microsoft Office Applications
- Assisted with scanning and photocopying documents for faculty, students, and staff.
- Engaged in peer-to-peer student tutoring.
- Maintained daily inventory of paper and toner usage in computer classrooms.
- Developed ability to multi-task and set required priorities as needed.
- Assisted supervisor with training of innovative technology employees.
- Served as courier to deliver inter-office campus.
- Developed ability in Microsoft Office Suite
- Supplied diverse educational support services to students.
- Consider myself as a “people person,” and enjoy meeting or helping others.
- Keeping my behavior calm, cool, and collected in a fast-paced, chaotic, and energetic work environment.
- Take initiative and act like role moles and motivate others.
- Take pride in work and always have high quality output in work ethics.
- Enhanced customer satisfaction by efficiently addressing and resolving various inquiries and concerns.
Package Handler
United Parcel Services, UPS
11.2013 - 01.2014
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Demonstrated excellent customer service skills.
- Established and supported excellent customer service skills.
- Answered telephone-related inquiries with the utmost courtesy.
- Maintained strict adherence to safety protocol when managing and unloading packages.
- Checked shipping document and outer container to decide if hazardous materials are enclosed.
- Utilizing store equipment in assigned area along with power tools in safe and proper manner.
- Report all incidents involving damaged goods to management at once.
- Exercised safety preventive measures and follow-up on repair records for damaged equipment.
- Attended monthly training/updates on safety protocol and employee professional. development.
- Loaded and unloaded fragile freight as requested by supervisor.
- Maintained alertness to avoid and minimize the risk of environmental hazard and accidents.
- Swept work area, mopped spills, and removed hazards waste as needed.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.
Multimedia Fine Artist
City Of Philadelphia, Mural Art Program
06.2012 - 07.2012
- Enhanced gallery sales by creating captivating and innovative artwork that attracted a diverse audience.
- Established a strong online presence for increased exposure, resulting in higher demand for commissioned pieces.
- Developed diverse art styles to cater to different client preferences and market trends.
- Collaborated with fellow artists on joint projects, leading to unique and thought-provoking exhibitions.
- Merged computer technology, Adobe Illustrator, with fine art and mural techniques.
- Used Microsoft Office applications: Word, PowerPoint, to display working drafts.
- Gained essential knowledge of mural arts creating and preservation.
- Designed art and copy layout for direct mail and advertising materials.
- Researched industry trends and evaluated competitive products.
- Created custom drawings and painting fine oils, acrylics, charcoal, on high quality canvas or paper.
- Collaborated with production associates on task list creation in conjunction with prompt goals.
- Collaborated with director of art to discuss and integrate the artistic vision techniques.
- Collaborated with marketing vendors to ensure style, consistency, and integrity of all materials.
- Developed art designs visual concepts with the focus of the predominant vision concept.
- Developed artistic visual products while working within files for websites, files, and digital printings.
- Demonstrating producing solutions that exceed customer expectations.
Education
Bachelor of Arts - Fine Arts
Temple University
Philadelphia, PA05.2019
Associate of Arts - Art And Design
Community College of Philadelphia
Philadelphia, PA03.2016
High School Diploma -
William Sayre High School
5800 Walnut St. Philadelphia, PA. 1913906.2012
Skills
- Reliability
- Leadership abilities
- Strong research skills
- Critical thinker
- Excellent time management
- Creative problem solving
- Basic employee skills
- Strong organizational skills
- Exceptional customer service skills
- Strong written and verbal communication
- Ability to be proactive and work independently
- The ability to create leadership and/or improve others
- Hazardous package knowledge
- Illustrator 2D and 3D
- Creative design layouts
- Visual communication principles
- Visual Communication expertise
- 2D and 3D Design
- Print advertisement
- Art history
- Sculpture
- Oil painting
- Adobe Illustrator expert
- Photographic editing
- Web design
- Electronic surveillance
- CCTV Surveillance
- Emergency Management
- Access Control
- Emergency Response
- Crime Prevention
- Report Generation
- Report Writing
- Surveillance
- Superior customer service
- Scheduling
- Data Entry
- Data Collection
- Appointment Scheduling
- Information Security
- Product Knowledge
- Employee Performance Evaluations
- Product and service knowledge
- Cash Register Operation
- ID Verification
- MS Office
- Driving
- Bookkeeping
- Patrolling
Quick to adapt
Timeline
Fine Wine and Good Spirits Security Guard
Allied Universal Security Services
03.2022 - Current
Night Stocker/Receiver
Lowe's
01.2022 - 05.2022
Allied Universal Septa Guard
Allied Universal Security Services:
01.2022 - 03.2022
Usher/Ticket Agent/Security Officer
Live Nation
06.2021 - Current
Miscellaneous Clerk and Assistant
United States Census Bureau (DOC)
01.2020 - 03.2021
Custodian
Aramark
08.2017 - 01.2018
Computer Technology/Customer Services Assistant
Community College Of Philadelphia
08.2014 - 01.2016
Package Handler
United Parcel Services, UPS
11.2013 - 01.2014
Multimedia Fine Artist
City Of Philadelphia, Mural Art Program
06.2012 - 07.2012
Bachelor of Arts - Fine Arts
Temple University
Associate of Arts - Art And Design
Community College of Philadelphia
High School Diploma -
William Sayre High School
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