Isheia Jenkins
Houston,TX
Overview
18
18
years of professional experience
Work History
Customer Service Representative
MTM Transportation
12.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Access2Care
09.2021 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Shift Lead
Walgreens
01.2019 - 08.2021
- Receive warehouse
- Perform daily tasks such as smart counts and scan outs of inventory out of stock
- Count safe
- Create list of tasks to be completed each day while managing a team of people
- Handling cash reports
Shift Supervisor
CVS Pharmacy
11.2017 - 01.2019
- Anticipated customer and store needs by constantly evaluating environment and customers for cues
- Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Executed store operations during scheduled shifts
- Organized opening and closing duties as assigned
- Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team
Customer Service Rep
Robert Sheard Insurance Agency
03.2012 - 11.2017
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Receive and place telephone calls
- Schedule and make appointments
- Make photocopies of correspondence, documents, and other printed matter
- Draft and type office memos
- Answer telephones and direct calls to appropriate staff
- Complete insurance or other claim forms
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Direct Service Worker
Courteous Care
06.2010 - 10.2014
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care
Child Care Assistant
Divine Inspiration Childcare
01.2007 - 08.2009
- Supervise and monitor safety of children
- Prepare meals for children
- Help children keep good hygiene
- Change the diapers of infants and toddlers
Education
N/A - Early Childhood Care And Education
Delgado Community College
New Orleans, LAHigh School Diploma - undefined
West Jefferson High School
Harvey, LA05.2010
Skills
- Friendly and enthusiastic customer service rep with over 5 years of experience Excellent communication and listening skills Able to learn new tasks quickly and proficient in growing key customer relationships Represent establishment with friendly, professional demeanor at all times
Timeline
Customer Service Representative
MTM Transportation
12.2024 - Current
Customer Service Representative
Access2Care
09.2021 - 12.2024
Shift Lead
Walgreens
01.2019 - 08.2021
Shift Supervisor
CVS Pharmacy
11.2017 - 01.2019
Customer Service Rep
Robert Sheard Insurance Agency
03.2012 - 11.2017
Direct Service Worker
Courteous Care
06.2010 - 10.2014
Child Care Assistant
Divine Inspiration Childcare
01.2007 - 08.2009
High School Diploma - undefined
West Jefferson High School
N/A - Early Childhood Care And Education
Delgado Community College