Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Certification
Accomplishments
Timeline
Generic

Ishika Watts

Prentiss,MS

Summary

I am a diligent and efficient worker that has compassion for my duties as a health and behavioral laborer with. I am a dedicated supervising technician with six years of impressive health expertise and a CPhT license. I have a bachelors degree in psychology. I deliver exceptional patient support in a community-based treatment facility and contribute to many patients' status improvements. I have superb communications skills and a compassionate nature.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Certified Pharmacy Technician

Walgreens
06.2019 - Current
  • Organized inventory
  • Compounded and dispensed medications according to physician orders.
  • Processed prescriptions
  • Maintained workflow amongst employees
  • Resolved third party issues
  • Disputed claims
  • Provided excellent customer service
  • Utilized pharmacy technology
  • Organized prescription files
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
  • Billing and coding
  • Verified patient information, including allergies, drug interactions, and contraindications.
  • Managed workflow within the pharmacy department while adhering to all state regulations.

Volunteer Psychology Professor Assistant

College of Liberal Arts
Jackson, MS
11.2017 - 05.2019
  • Maintained accurate records of student attendance and grades for all classes taught by the Psychology Instructor Teaching Assistant.
  • Developed strategies to help struggling students succeed academically.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Instructed students on the application of psychological principles to real-world situations.
  • Organized course materials for multiple sections of undergraduate courses in psychology.
  • Evaluated student performance through grading tests, quizzes, and assignments.

Customer Service Associate

Walgreens
11.2016 - 01.2018
  • Organized inventory
  • Provided quality customer service
  • Efficiently completed assigned tasks
  • Multitasked
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Created detailed reports on customer service activities.
  • Developed relationships with key clients through regular contact and follow-up communication.

Teaching Assistant

JE Johnson Elementary School
06.2015 - 07.2017
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Education

Bachelor's degree - Psychology

Jackson State University
05.2019

High school diploma -

Prentiss Senior High School
05.2015

Skills

  • Medical Billing
  • HIPAA
  • Typing
  • Computer Skills
  • Customer service
  • Phone Etiquette
  • Data Entry
  • Time Management
  • Certifications and Licenses
  • Complex Problem-Solving
  • Early Childhood Education
  • Maintaining Safe Environment
  • Positive Reinforcement Strategies
  • Leadership
  • Patient Counseling
  • Staff Development
  • Maintaining records
  • HIPAA Compliance
  • Patient Assessments
  • Family Education
  • Fluency-Based Instruction
  • Behavioral Intervention Plans
  • Social Psychology
  • Psychology
  • Self Motivation
  • Schedule Management
  • Intervention Support
  • Leadership Qualities
  • Filing and Recordkeeping

Affiliations

Member of Golden Key Honor Society

Member of Delta Sigma Theta Sorority Incorporated

Additional Information

  • Pharmacy Technician License

Certification

  • CPhT - Certified Pharmacy Technician

Accomplishments

  • Graduated Magna Cum Laude

Timeline

Senior Certified Pharmacy Technician

Walgreens
06.2019 - Current

Volunteer Psychology Professor Assistant

College of Liberal Arts
11.2017 - 05.2019

Customer Service Associate

Walgreens
11.2016 - 01.2018

Teaching Assistant

JE Johnson Elementary School
06.2015 - 07.2017

Bachelor's degree - Psychology

Jackson State University

High school diploma -

Prentiss Senior High School
  • CPhT - Certified Pharmacy Technician

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Ishika Watts