Ishita Gandhi
Staten Island,NY
Summary
Knowledgeable customer service manager and brand ambassador with a solid background in promoting brand engagement and enhancing customer experience. Successfully facilitated numerous product launches and marketing campaigns to boost brand visibility. Demonstrated strong interpersonal and communication skills while effectively managing public interactions and promotional events.
Overview
7
7
years of professional experience
Work History
Brand Ambassador
Uno Agency
New York, NY
03.2024 - Current
- Showed understanding of customers' personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about the company.
- Engaged, educated, and befriended customers to deliver an amazing shopping experience.
Brand Ambassador
Royal Wine Corp
Bayonne, NJ
06.2020 - Current
- Cultivated relationships with retailers, driving increased shelf space and product placement.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Showed understanding of customers' personal style and preferences when offering product advice.
Customer Service Manager
Liquor Depot
Staten Island, NY
06.2019 - Current
- Led customer service team, enhancing product knowledge and service standards.
- Implemented training programs, resulting in improved staff performance and customer satisfaction.
- Analyzed customer feedback to identify trends, informing service improvement initiatives.
Education
High School Diploma -
Egg Harbor Township High School
Egg Harbor Township. NJ06-2019
Skills
- Adaptable personality
- Customer relationship building
- Exceptional communication
- Multilingual communication
Timeline
Brand Ambassador
Uno Agency
03.2024 - Current
Brand Ambassador
Royal Wine Corp
06.2020 - Current
Customer Service Manager
Liquor Depot
06.2019 - Current
High School Diploma -
Egg Harbor Township High School