Ishmael Ferrell
Franklin,VA
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in the automotive industry to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
5
5
years of professional experience
Work History
Sales Representative
Wyndham Destinations
Williamsburg, VA
06.2023 - Current
- Developed customized sales techniques to successfully upsell existing clients.
- Answered product questions with up-to-date knowledge of inventory.
- Demonstrated product features to align with customer needs.
- Developed key customer relationships to increase sales.
Sales Representative
Classic Nissan
Newport News, VA
01.2022 - 06.2023
- Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, financing and purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
- Increased profitability and revenue by generating $467,000 in sales.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Identified customer needs by asking questions and advising on best solutions.
Assistant Football Coach
Southampton High School
Courtland, VA
06.2021 - 12.2021
- Responsible for training athletes in a sport by analyzing their performances
- Instructing in relevant skills and by providing encouragement
- Responsible for the guidance of the athlete in life and their chosen sport.
- Developed game plans and adjusted according to various game situations.
- Assessed player abilities and assigned positions according to individual strengths.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
Cashier
Walmart
Franklin, VA
12.2020 - 06.2021
- Greeted customers with a smile and encouraged feedback pertaining to their shopping experience
- Handled all merchandise with care and packed customer bags neatly
- Settled customer disputes in a professional and pleasant manner
- Maintained up to date knowledge of all retail promotions
- Prevented long waits by quickly and carefully ringing up items, adding to the hassle-free experience of the customer
- Mentored junior cashiers and new employees
- Took on extra shifts based on the needs of the store
- Remained punctual and professional at all times.
Cashier
Food Lion
Franklin, VA
03.2020 - 12.2020
- Greeted customers with a smile and encouraged feedback pertaining to their shopping experience
- Handled all merchandise with care and packed customer bags neatly
- Settled customer disputes in a professional and pleasant manner
- Maintained up to date knowledge of all retail promotions
- Prevented long waits by quickly and carefully ringing up items, adding to the hassle-free experience of the customer
- Mentored junior cashiers and new employees
- Took on extra shifts based on the needs of the store
- Remained punctual and professional at all times.
Carpenter Apprentice
A&E CONSTRUCTION
Franklin, VA
06.2020 - 10.2020
- Install, maintain, and repair a variety of products, ranging from cabinets to insulation to tile to drywall
- Perform work in accordance with safety best practices
- Maintain tools and equipment in safe operating condition
- Conduct building inspections and identify needed repairs.
Education
High School Diploma -
Southampton High School
06.2021
Some College (No Degree) - General Studies
Paul D Camp Community College
Skills
- Sports Coaching
- Insurance Sales
- Retail sales
- Sales
- Product and Service Knowledge
- Sales Closing
- Customer Needs Assessment
- Sales Development
- Prospecting Skills
Additional Information
- Authorized to work in the US for any employer
Affiliations
- Salesman of the Year 2022
Timeline
Sales Representative
Wyndham Destinations
06.2023 - Current
Sales Representative
Classic Nissan
01.2022 - 06.2023
Assistant Football Coach
Southampton High School
06.2021 - 12.2021
Cashier
Walmart
12.2020 - 06.2021
Carpenter Apprentice
A&E CONSTRUCTION
06.2020 - 10.2020
Cashier
Food Lion
03.2020 - 12.2020
High School Diploma -
Southampton High School
Some College (No Degree) - General Studies
Paul D Camp Community College