Ernestine Williams
Montgomery,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Roadside Assistance Dispatcher
Auto Club Group
Montgomery, AL
08.2024 - Current
- Communicated with customers regarding their current situation and provided reassurance when needed.
- Monitored incoming calls, emails, and texts from customers requiring assistance.
- Provided accurate estimated times of arrival for roadside assistance services.
- Processed payments from customers utilizing various payment methods such as credit cards or cash.
- Recorded customer information, service requests, and responses in computer system.
Billing Specialist
Sarnova
Chappaqua, New York
07.2022 - 08.2024
- Worked closely with patients to discuss payment arrangements when needed.
- Performed data entry into accounting software programs such as QuickBooks.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Investigated incorrect billings and processed refunds as necessary.
- Maintained accurate records of collections, adjustments and denials in the system.
- Verified insurance coverage and identified third-party payers for billing purposes.
Technical Support Representative
Comcast
Philadelphia, Pennsylvania
04.2020 - 07.2022
- Assisted customers with installation of new hardware and software applications.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Supported customers with online billing, access, and account issues.
Education
High School Diploma -
Robert E. Lee High School
Montgomery, AL05-2010
Skills
- Call monitoring
- Customer communication
- Payment processing
- Data entry
- Time management
- Billing inquiries
- Conflict resolution
- Technical troubleshooting
- Attention to detail
Timeline
Roadside Assistance Dispatcher
Auto Club Group
08.2024 - Current
Billing Specialist
Sarnova
07.2022 - 08.2024
Technical Support Representative
Comcast
04.2020 - 07.2022
High School Diploma -
Robert E. Lee High School