Ishmael Michel
Atlanta,GA
Overview
4
4
years of professional experience
Work History
Success Coach
University of Maryland Global Campus
Adelphi, MD
02.2022 - 08.2022
- Provided support and guidance to students from point of application to program completion through proactive service and outreach.
- Managed over 50 student calls per day.
- Maintained student database and electronic records for each student contact through Customer Relations Management systems.
- Collaborated with other University departments to assist students with all administrative processes.
- Organized, detailed, and excellent track record of working well under pressure to meet university and student needs.
Substitute Teacher
School District Of Philadelphia, Fulton County
Philadelphia, PA, Atlanta, GA
02.2020 - 02.2022
- Took over class for regular classroom teacher, managed assignments, student needs and record keeping
- Kept students on task with proactive behavior modification methods and positive reinforcement strategies
- Upheld classroom routines to support student environments and maintain consistent schedules
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Management Assistant
Enterprise Holdings
Philadelphia, PA
06.2019 - 02.2020
- Assisted customers daily with rental process, qualifications, and complications
- Successfully handled 400+ inbound/outbound calls weekly related to rental agreements, insurance claims, customer satisfaction, and accommodations
- Utilized and managed spreadsheets to track sales figures, branch growth, and income.
- Maintained top 1% in monthly sales ranking
- Maintained positive relationships with Enterprise's existing accounts while building relationships to foster new business.
Student Outreach Manager
DePauw University
Greencastle, Indiana
04.2018 - 05.2019
- Built and fostered strong relationships with students, faculty/staff, and local Greencastle community
- Collected and analyzed data to identify community needs before implementing programs to multiple audiences across campus
- Provided oversight of processes, internal controls, and performance management to ensure campus policy adherence and regulatory compliance
- Collaborated with program teams, community organizations, peers, and volunteers in execution of events and activities.
Education
MBA -
University of Maryland - Global Campus
Adelphi, MD03.2022
Bachelor of Arts - Communications & Italian Cultural Studies
DePauw University
Greencastle, IN05.2019
Skills
- Microsoft Office Suite
- Salesforce
- Customer Relationship Management (CRM)
- Call Center Software
- Automated Rental Management System (ARMS)
- Coaching and Mentorship
Languages
Haitian Creole
Italian
Spanish
Timeline
Success Coach
University of Maryland Global Campus
02.2022 - 08.2022
Substitute Teacher
School District Of Philadelphia, Fulton County
02.2020 - 02.2022
Management Assistant
Enterprise Holdings
06.2019 - 02.2020
Student Outreach Manager
DePauw University
04.2018 - 05.2019
MBA -
University of Maryland - Global Campus
Bachelor of Arts - Communications & Italian Cultural Studies
DePauw University
Similar Profiles
NORA MONINE GRAVESNORA MONINE GRAVES
Regional Director at University of Maryland Global Campus, University of Maryland University College, UMUCRegional Director at University of Maryland Global Campus, University of Maryland University College, UMUC
Chandra SmithChandra Smith
Success Coach at University of Maryland Global CampusSuccess Coach at University of Maryland Global Campus
Heather MarshHeather Marsh
Academic Advisor at University of Maryland Global CampusAcademic Advisor at University of Maryland Global Campus
Christina AbibaChristina Abiba
Admissions Advisor at University Of Maryland Global CampusAdmissions Advisor at University Of Maryland Global Campus
Monet SaundersMonet Saunders
District Manager of Inside Sales at Republic National Distributing CompanyDistrict Manager of Inside Sales at Republic National Distributing Company