Ishmael Michel
Atlanta,GA
Overview
4
4
years of professional experience
Work History
Success Coach
University of Maryland Global Campus
Adelphi, MD
02.2022 - 08.2022
- Provided support and guidance to students from point of application to program completion through proactive service and outreach.
- Managed over 50 student calls per day.
- Maintained student database and electronic records for each student contact through Customer Relations Management systems.
- Collaborated with other University departments to assist students with all administrative processes.
- Organized, detailed, and excellent track record of working well under pressure to meet university and student needs.
Substitute Teacher
School District Of Philadelphia, Fulton County
Philadelphia, PA, Atlanta, GA
02.2020 - 02.2022
- Took over class for regular classroom teacher, managed assignments, student needs and record keeping
- Kept students on task with proactive behavior modification methods and positive reinforcement strategies
- Upheld classroom routines to support student environments and maintain consistent schedules
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Management Assistant
Enterprise Holdings
Philadelphia, PA
06.2019 - 02.2020
- Assisted customers daily with rental process, qualifications, and complications
- Successfully handled 400+ inbound/outbound calls weekly related to rental agreements, insurance claims, customer satisfaction, and accommodations
- Utilized and managed spreadsheets to track sales figures, branch growth, and income.
- Maintained top 1% in monthly sales ranking
- Maintained positive relationships with Enterprise's existing accounts while building relationships to foster new business.
Student Outreach Manager
DePauw University
Greencastle, Indiana
04.2018 - 05.2019
- Built and fostered strong relationships with students, faculty/staff, and local Greencastle community
- Collected and analyzed data to identify community needs before implementing programs to multiple audiences across campus
- Provided oversight of processes, internal controls, and performance management to ensure campus policy adherence and regulatory compliance
- Collaborated with program teams, community organizations, peers, and volunteers in execution of events and activities.
Education
MBA -
University of Maryland - Global Campus
Adelphi, MD03.2022
Bachelor of Arts - Communications & Italian Cultural Studies
DePauw University
Greencastle, IN05.2019
Skills
- Microsoft Office Suite
- Salesforce
- Customer Relationship Management (CRM)
- Call Center Software
- Automated Rental Management System (ARMS)
- Coaching and Mentorship
Languages
Haitian Creole
Italian
Spanish
Timeline
Success Coach
University of Maryland Global Campus
02.2022 - 08.2022
Substitute Teacher
School District Of Philadelphia, Fulton County
02.2020 - 02.2022
Management Assistant
Enterprise Holdings
06.2019 - 02.2020
Student Outreach Manager
DePauw University
04.2018 - 05.2019
MBA -
University of Maryland - Global Campus
Bachelor of Arts - Communications & Italian Cultural Studies
DePauw University