Ishmel Molik Mickens
PHILADELPHIA,Pennsylvania
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
39
39
years of professional experience
Work History
Store Manager of Operations
General Nutrition Center, GNC
01.2001 - 10.2024
- Increased sales by 80% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Landscaper
COMMONWEALTH OF PENNSYLVANIA
02.2006 - 04.2018
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
Mental Health Peer SPECIALIST
Behavior Wellness Center
03.2010 - 09.2016
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Conducted crisis interventions and de-escalation techniques to ensure patient safety during high-risk situations.
- Conducted peer-led support groups, fostering a safe and supportive environment for shared learning and growth.
- Offered guidance on effective communication techniques, enabling clients to navigate relationships more effectively.
FOREMAN
FITZGERALD CONSTRUCTION COMPANY
05.1985 - 01.2006
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
Education
GED -
COMMONWEALTH OF VIRGINIA
VIRGINIASkills
- Computer skills
- Performance appraisals
- Health and safety
- Employee training
- Problem-solving
- Multitasking and organization
- Team building and leadership
- Systems and software expertise
- Recruiting and hiring
Timeline
Mental Health Peer SPECIALIST
Behavior Wellness Center
03.2010 - 09.2016
Landscaper
COMMONWEALTH OF PENNSYLVANIA
02.2006 - 04.2018
Store Manager of Operations
General Nutrition Center, GNC
01.2001 - 10.2024
FOREMAN
FITZGERALD CONSTRUCTION COMPANY
05.1985 - 01.2006
GED -
COMMONWEALTH OF VIRGINIA
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