Ishmyul Coates
Philadelphia,PA
Summary
Seeking a position that utilizes strong organizational skills, educational background, and ability to collaborate effectively with others.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Advisor
BMW Of Devon
02.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Fleet Transporter - Valet
BMW of Devon PA
12.2021 - Current
- Responsible for greeting guests, parking and retrieving customer vehicles, swapping customer vehicles with loaner vehicle, providing service advisor with customers key read data, preparing customers with paper and plastic coverings for technicians, parking and driving customer vehicles and company vehicles safely, transporting customer vehicles to their home and workplace.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Valet & Transportation
Impark – DLC Parking & Transportation
02.2020 - 01.2021
- Provided safe and reliable customer and staff transportation, customer service, teamwork, and ensured timely vehicle return.
Prime Warehouse Associate
Amazon
10.2019 - 01.2020
- Working in varying climates from room temperature to freezer environments, preparing fresh, frozen, and packaged groceries for customers.
Vehicle Transporter/Lot Support
Hertz Car Rental/Thrifty Car Rental
11.2018 - 10.2019
- Instant return representative, lead transport driver for local and out of state fleet transfers and pick-ups, coordinated and provided route travel logistics, staffing needs, kept vehicle logs and ensured timely arrival and departure times for fleet drivers.
Culinary Arts Instructor, Classroom Assistant
University of Pennsylvania Sayre Beacon
01.2007 - 06.2009
- Prepared fruits and vegetables for cooking class, meal planning, provided hand hygiene guidance and food handling instructions to students, provided additional support around cooking stations, provided tutoring for grades K-6, organized student volunteers for outreach initiatives, dissemination of flyers and information packets.
Education
Business Administration And Management
Community College of Philadelphia
1700 Spring Garden St, Philadelphia, PA, 19130Diploma -
Eastern University Academy Charter School
06.2016
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
Activitiesvolunteerwork
- Vice class president, Eastern University Academy Charter School, 09/13, 06/16
- Event planner, Eastern University Academy Charter School, 09/13, 06/16
- Play Street- Lunch Program Parks and Recreation, 57th Delancey Street, Philadelphia, PA, 19143, 07/15, 08/15
- University of Pennsylvania Sayre Beacon Freedom School after and summer participant, 09/05, 08/09
- University of Pennsylvania Sayre Beacon Family Fitness Night volunteer, 10/07, 06/08
References
Available Upon Request
Certification
CPR Certified
Timeline
Service Advisor
BMW Of Devon
02.2023 - Current
Fleet Transporter - Valet
BMW of Devon PA
12.2021 - Current
Valet & Transportation
Impark – DLC Parking & Transportation
02.2020 - 01.2021
Prime Warehouse Associate
Amazon
10.2019 - 01.2020
Vehicle Transporter/Lot Support
Hertz Car Rental/Thrifty Car Rental
11.2018 - 10.2019
Culinary Arts Instructor, Classroom Assistant
University of Pennsylvania Sayre Beacon
01.2007 - 06.2009
Diploma -
Eastern University Academy Charter School
Business Administration And Management
Community College of Philadelphia
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