Ishrat Chowdhury
Bronx
Overview
4
4
years of professional experience
Work History
Front Desk Host
Motto by Chelsea
Manhattan
06.2025 - Current
- Greet and assist guests in a professional and welcoming manner, managing check-ins and inquiries.
- Answer phone calls and emails promptly, directing questions to appropriate departments.
- Handle guest concerns with discretion and care, ensuring satisfaction throughout the visit.
- Organize the front desk area and manage daily appointment bookings.
Crew Member
McDonald's
Manhattan
11.2022 - 02.2024
- Delivered high-quality customer service in a fast-paced environment.
- Handled payments and transactions with accuracy and care.
- Communicated clearly and professionally with diverse customers and team members.
- Adapted quickly to changing roles and priorities, ensuring smooth operations.
Front Desk Intern
Hilton Garden Inn New York/Tribeca
Manhattan
07.2021 - 08.2021
- Assisted in checking in guests, verifying identification, and processing payments.
- Managed incoming calls, scheduled appointments, and supported guests with special requests.
- Performed data entry and maintained confidential guest records.
- Delivered individualized service, demonstrating strong problem-solving and communication skills.
Education
Bachelor's Degree - Finance
Baruch College
New York City, NY05.2024
Skills
- Customer Service Excellence: Strong background in greeting clients, resolving concerns, and managing front desk duties
- Administrative Support: Experience with scheduling, data entry, and maintaining organized records
- Communication: Clear, courteous, and professional verbal and written communication skills
- Technical Tools: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Languages: English (Fluent), Bengali (Conversational)
- Core Attributes: Compassionate, punctual, team-oriented, adaptable
Timeline
Front Desk Host
Motto by Chelsea
06.2025 - Current
Crew Member
McDonald's
11.2022 - 02.2024
Front Desk Intern
Hilton Garden Inn New York/Tribeca
07.2021 - 08.2021
Bachelor's Degree - Finance
Baruch College
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