Ishwar Gill
Bonney Lake,WA
Summary
Dynamic Operations Manager with a proven track record at Growmore Transportation, excelling in strategic planning and safety compliance. Enhanced operational efficiency through process optimization and effective problem-solving, leading to a significant reduction in incidents. Adept at client relations and data interpretation, driving successful outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Operations Manager
Growmore Transportation
Kent, WA
03.2024 - Current
- Implemented company and FMCSA safety program to enhance compliance and reduce incidents.
- Conducted internal audits and prepared incident reports, identifying critical areas for operational improvement.
- Prepared operating budgets and tracked variances, ensuring alignment with financial objectives.
- Developed and executed project and process plans to optimize operational efficiency.
- Established policies and procedures to guide operations and define clear performance goals.
Dispatch Manager
Alpha Lion Logistics
Kent, WA
06.2020 - 01.2024
- Executed daily load planning for over 60 trucks, dispatching drivers on contracted loads.
- Updated customer brokers and stakeholders weekly, providing performance reports.
- Monitored regional equipment utilization to enhance operational efficiency.
- Compiled monthly performance reports covering incident management and change control.
- Selected, hired, and trained new employees to develop a skilled workforce.
Transportation Coordinator
BNSF Logistics
Kent, WA
09.2018 - 12.2019
- Prioritize and manage price quotes for customers.
- Bid on lanes using analytical data and negotiate with carriers to win the lanes.
- Continuous review of the loads and communication of updates to customers accordingly.
- Communicate existing or potential risks/issues to the applicable account manager or supervisor.
- Act as a facilitator for carrier problem resolution such as claims, payments or other business issues.
- Schedule delivery appointments for customers on vendor website portal.
- Timely preparation and forwarding of invoices to customer companies, facilitating prompt and full payment.
Administrative Coordinator
FedEx Trade Networks
Auburn, WA
08.2017 - 09.2018
- Prepare, analyze, and submit documentation to the appropriate parties in order to ensure shipments are in accordance with all applicable laws and regulations relating to customs and transportation.
- Anticipate, identify and resolve problems which could delay the timely release of freight including Automated Broker Interface and Automated Manifest System issues.
- Coordinate and compile billing functions to assure correct amount is paid to the shipper.
- Performed troubleshooting and analysis on all unreleased containers; making the necessary corrections such as Bill of Lading (BOL), Carton Quantity and Audit errors.
- Provide status update reports regularly to management and customers.
Education
Master's - Business Administration
University of Phoenix
06-2021
Bachelor of Applied Science - International Business
North Seattle College
WA12-2016
Skills
- Strategic Planning
- Market analysis
- Logistics management
- Problem Solving
- Client relations
- Data interpretation
- Process Optimization
- Safety Compliance
Timeline
Operations Manager
Growmore Transportation
03.2024 - Current
Dispatch Manager
Alpha Lion Logistics
06.2020 - 01.2024
Transportation Coordinator
BNSF Logistics
09.2018 - 12.2019
Administrative Coordinator
FedEx Trade Networks
08.2017 - 09.2018
Master's - Business Administration
University of Phoenix
Bachelor of Applied Science - International Business
North Seattle College