Isiah Dawkins
Chatsworth ,US
Summary
Dynamic General Manager with over 5 years of leadership experience in fast-paced environments. Skilled in achieving labor and sales targets, training diverse teams, and cultivating exceptional customer service. Successfully directed operations at Fala Bar, enhancing sales performance and streamlining processes. Proven ability to drive team success at In N Out Burger through strategic management. Eager to leverage unique strengths to elevate operational efficiency and customer satisfaction for future employers.
Overview
8
8
years of professional experience
Work History
2nd Manager
In N Out Burger
Los Angeles, US
07.2018 - Current
- Spearheaded efforts to achieve labor and sales targets for the store.
- Directed the training of all level 4-7 associates, encompassing fry positions and other advanced roles.
- Executed deposits and managed inventory ordering processes with precision.
- Cultivated exceptional customer service skills through daily interactions with patrons.
Supervisor
Starbucks
Los Angeles
06.2020 - 03.2024
- Supervised daily operations to ensure team efficiency and adherence to safety protocols.
- Trained and mentored staff, fostering skill development and enhancing team performance.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee productivity.
Delivery Driver
Amazon
Los Angeles, US
11.2022 - 01.2023
- Ensured timely delivery of orders while maintaining outstanding customer service.
- Verified delivery addresses and validated package handoffs.
- Utilized GPS technology to optimize navigation routes.
Factory Line Worker
UPS
Los Angeles, US
10.2022 - 01.2023
- Adhered to strict safety protocols while operating on the factory floor.
- Facilitated the efficient loading and unloading of shipments.
- Instructed new hires on the safe operation of machinery.
Store Manager
Fala Bar
Los Angeles, US
10.2017 - 07.2019
- Mentored and onboarded new employees on company policies and procedures.
- Oversaw daily operations, including scheduling and budgeting.
- Guided the team in enhancing sales performance and elevating customer service standards.
Education
Venice High School
Los Angeles Skills
- Inventory management
- POS system operation
- Sales techniques
- Order fulfillment
- Cash handling
- Financial Management
- Operational Management
- Culinary Skills
- Safety Compliance
- Computer Skills
- Customer service
- Customer engagement
- Performance improvement
- Attention to detail
- Time management
- Problem-solving
- Customer interaction
- Adaptability and flexibility
- Team collaboration
- Decision-making
- Relationship building
- Leadership qualities
- Oral communication
- Courteous and professional
- Multitasking
- Workplace safety
Timeline
Delivery Driver
Amazon
11.2022 - 01.2023
Factory Line Worker
UPS
10.2022 - 01.2023
Supervisor
Starbucks
06.2020 - 03.2024
2nd Manager
In N Out Burger
07.2018 - Current
Store Manager
Fala Bar
10.2017 - 07.2019
Venice High School