Isiah McMillan
Brooklyn,N.Y.
Summary
To obtain a career that is both challenging and rewarding, while allowing me to utilize my positive attitude, work ethic and willingness to learn.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server Assistant
City Cruiser
06.2024 - Current
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Front Desk Associate
Crunch Fitness
10.2022 - 06.2024
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Barista
Starbucks
03.2019 - 11.2019
- Promotes the culture, values, and missions of Starbucks while providing excellent customer service to all guests
- Prepares beverages and food products
- Handles cash Accepts payments from customers using cash, credit and debit cards and disburse change and receipts
Intern
MTA
04.2018 - 12.2018
- Company Overview: CTEISP program Intern
- Maintenance filing and archiving of Departmental Records
- Assisting with the collection of documentation and preparation of response to legal request for information
- Preparation, coordination and polling of overtime
- CTEISP program Intern
Crew Member
Chipotle
10.2017 - 06.2018
- Accurately taking orders and provided efficient and accurate checkout experiences
- Opened and closed the store
- Prepared food, follow food safety guidelines always
- Clean workstation as needed, Offer additional products and services Store and stock merchandise and supplies after truck deliveries
- Resolved customer concerns
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Diploma - CTE Endorsement in the Transit Technician
Transit Tech High School
Associate of Science -
New York City College of Technology
06-2024
Skills
- Problem-solving
- Decision-making
- Critical thinking
- Typing proficiency
Certification
- N.J.H.S. (National Junior Honor Society)
- 10-hour OSHA
Timeline
Server Assistant
City Cruiser
06.2024 - Current
Front Desk Associate
Crunch Fitness
10.2022 - 06.2024
Barista
Starbucks
03.2019 - 11.2019
Intern
MTA
04.2018 - 12.2018
Crew Member
Chipotle
10.2017 - 06.2018
Diploma - CTE Endorsement in the Transit Technician
Transit Tech High School
Associate of Science -
New York City College of Technology