Isiah Santiago, CCMA
Hartford,Connecticut
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Externship
Hartford Healthcare, Cardiology
Hartford, Connecticut
08.2024 - Current
- Obtained 168 hours of experience in the medical field under an externship
- Assisting physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations and consultations
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system
- Conducted 60 EKGs as requested by the physician
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients
- Documented notes during patient visits and provided patient education per doctors request.
- Handled general office duties to support administrative staff during peak hours.
Sales Associate
Vans VF
Farmington, Connecticut
12.2021 - Current
- Build sales by maintaining a consumer centric mindset and using selling behaviors through genuine interactions with consumers
- Ensuring the store is consistently recovered and consumer ready by meeting brand standards
- Managed returns, exchanges, and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
ANIMAL ADOPTION - Volunteer
PetSmart
East Hartford, Connecticut
01.2019 - 05.2019
- Cleaning and maintaining a clean environment in which animals can be adopted
- Dog walking
- Communicating with consumers about the qualities of which animal was going to be adopted.
Education
EKG, CCMA -
Hartford Job Corps Academy
Hartford, CT07.2024
High School Diploma -
Sport and Medical Sciences Academy
Hartford, CT06.2019
Skills
- Certified Clinical Medical Assistant
- EKG Technician
- Epic
- Scheduling
- Patient Triage
- Microsoft word and excel
- Insurance Verification and Preauthorization
- Customer Service
- Telehealth platform
- Typing speed: 85wpm
- Inventory and Supply Management
- EKG set up and monitoring
- Data Entry
- Phlebotomy
- Medical Terminology knowledge
- Vital sign monitoring
- HIPPA Compliance
- Medical Records Management
- Procedure Assistance
- Infection control
- Quality Control
Certification
- Certified Clinical Medical Assistant
- EKG Technician
Accomplishments
Joined Hartford Job Corps Academy student government as the secretary.
Timeline
Externship
Hartford Healthcare, Cardiology
08.2024 - Current
Sales Associate
Vans VF
12.2021 - Current
ANIMAL ADOPTION - Volunteer
PetSmart
01.2019 - 05.2019
- Certified Clinical Medical Assistant
- EKG Technician
EKG, CCMA -
Hartford Job Corps Academy
High School Diploma -
Sport and Medical Sciences Academy
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