Isiah Tyon Jones
Rogers,AR
Summary
Dynamic and results-oriented professional with over four years of experience in managing customer accounts and leading high-performing teams. Committed to delivering exceptional customer service, fostering strong relationships, and ensuring client satisfaction. Recognized for operating with integrity and a steadfast dedication to ethical practices, with a proven track record of managing over 10,000 customers to enhance client retention and drive positive business outcomes. Eager to leverage expertise to contribute to organizational success and elevate the customer experience.
Overview
4
4
years of professional experience
Work History
Branch Manager
Moxie Pest Control
Bentonville, AR
03.2024 - Current
- Spearheaded the successful opening and management of a new company branch location, overseeing all operational aspects, P&L management, and staffing.
- Led a large, high-performing team of 137 personnel, including 22 Service Technicians, 80 Door-to-Door Sales Representatives, and 35 Customer Service Representatives.
- Managed a P&L exceeding $5 million, consistently maintaining profitability ("staying in the green") and optimizing operational ratios.
- Drove significant customer satisfaction and public recognition, achieving an average Customer Satisfaction (CSAT) rating of 4.9 and a 4.6 average Google rating.
- Secured recognition as the highest-rated pest control company by business publications in 2025.
- Developed and mentored future leaders within the organization, conducting training programs focused on operational excellence and team management.
- Developed and implemented new processes and launched high-impact service offerings, resulting in measurable revenue boosts.
- Established and enforced key performance indicators (KPIs), including setting strategic sales goals for the Door-to-Door team and defining retention targets for Customer Care Representatives.
- Managed vendor relationships and procurement to ensure optimal inventory levels and consistent stocking of necessary products.
Service Manager/BMIT
Moxie Pest Control
Chantilly, VA
07.2022 - 03.2024
- Directed and developed a team of over 30 Service Technicians, administering monthly performance reviews and counseling sessions to ensure high accountability and professional standards.
- Facilitated daily operational briefings for service teams, ensuring alignment on daily objectives and performance goals.
- Maintained rigorous service quality standards and field execution, resulting in sustained high customer satisfaction.
- Oversaw the maintenance and operational readiness of a 15-vehicle fleet, minimizing downtime and optimizing resource availability.
- Spearheaded logistical routing strategies for Service Technicians to maximize efficiency and service coverage.
- Cultivated strong cross-functional relationships with Sales Representatives to ensure seamless operational alignment with sales objectives and client needs.
Education
Associate's - Business Administration
NOVA
Manassas, VA01-2027
Skills
- Microsoft Excel, Microsoft Word, PowerPoint, Google Sheets, and Power BI
- Collaborative problem-solving
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Strong team-builder
- Staff management
- Employee development
Timeline
Branch Manager
Moxie Pest Control
03.2024 - Current
Service Manager/BMIT
Moxie Pest Control
07.2022 - 03.2024
Associate's - Business Administration
NOVA