Isiahris Young
Houston,Texas
Summary
Highly organized and customer-focused professional with extensive experience in customer service, front desk operations, and social media management. Known for excellent communication skills, ability to multitask in fast-paced environments, and delivering top-notch service to clients and customers. Seeking a receptionist or sales position where I can leverage my expertise to enhance customer satisfaction and organizational efficiency.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Retail Sales Associate
Nordstrom Rack
Houston, TX
01.2022 - 01.2023
- Processed transactions accurately and efficiently, enhancing checkout speed and customer experience
- Assisted customers with product selections and inquiries, contributing to a 20% increase in store loyalty program sign-ups
- Managed returns and exchanges professionally, resolving customer issues promptly
Server
Palace Social
Houston, TX
01.2022 - 01.2023
- Provided exceptional customer service in a high-volume setting, consistently receiving positive feedback from patrons
- Collaborated with team members to optimize service delivery and upsell menu items
Cashier / In-Store Shopper
Whole Foods Market
Germantown, TN
01.2021 - 11.2021
- Processed payments, verified pricing, and ensured smooth customer transactions
- Assisted customers with special requests and provided personalized shopping experiences
Customer Service Representative / Social Media Manager
Jazzy Plates 972
Dallas, TX
12.2018 - 11.2021
- Managed daily social media activities and promotional campaigns, increasing brand visibility and customer engagement by 30%
- Responded promptly to customer inquiries, bookings, and catering requests, ensuring high client satisfaction
- Created and photographed visually appealing content for social media platforms, driving traffic and sales
Community hub associate
FIGS
Houston, TX
10.2025 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
Office Administrator / Bartender /Server
General Public / Bowl and Barrel
Houston, TX
01.2023 - 08.2025
- Processed and managed all invoices, ensuring accuracy, timely payments, and proper record-keeping to maintain financial efficiency
- Coordinated daily administrative tasks, including scheduling, data entry, and correspondence, to support smooth office operations
- Greeted and welcomed guests, ensuring a positive first impression
- Managed reservations, seating arrangements, and customer inquiries efficiently
- Delivered prompt and attentive service, resulting in a 15% increase in repeat customers
Education
Associate Of Science - Healthcare
Houston Community College
Houston, TX 01.2022 - 05.2026
High School Diploma -
Morse Marshall High School
Milwaukee, WI06.2016
Skills
- Proficient in POS systems
- Microsoft Office Suite
- Excellent interpersonal skills
- Excellent communication skills
- Strong organizational abilities
- Multitasking abilities
- Social media management
- Content creation
- Sales techniques
- Upselling techniques
- Customer service excellence
- Problem-solving
- Remote work proficiency
- Virtual communication
- Poised under pressure
- Adaptable to changing environments
Timeline
Community hub associate
FIGS
10.2025 - Current
Office Administrator / Bartender /Server
General Public / Bowl and Barrel
01.2023 - 08.2025
Associate Of Science - Healthcare
Houston Community College
01.2022 - 05.2026
Retail Sales Associate
Nordstrom Rack
01.2022 - 01.2023
Server
Palace Social
01.2022 - 01.2023
Cashier / In-Store Shopper
Whole Foods Market
01.2021 - 11.2021
Customer Service Representative / Social Media Manager
Jazzy Plates 972
12.2018 - 11.2021
High School Diploma -
Morse Marshall High School