Steven Mejia
West Palm Beach
Summary
Experienced sales professional with 3+ years in retail, customer service, and inventory management. Skilled in driving revenue growth through personalized engagement, upselling strategies, and effective merchandising. Bilingual in Spanish with strong communication skills and a proven ability to manage high-volume transactions while ensuring customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate & Greeter
Bal Harbour Shops
09.2024 - 01.2025
- Represented luxury brands including Balmain, Dolce & Gabbana, Addict, and Assouline as both a sales associate and greeter
- Assisted high-profile clients in selecting luxury products, ensuring exceptional service to reflect brand standards
- Greeted and directed customers, creating a welcoming environment and managing customer flow during peak hours
- Collaborated with store teams to meet sales goals and maintain a cohesive shopping experience across multiple brands
- Delivered product knowledge and styling recommendations to elevate the customer experience
Sales Associate
Kay Jewelers
09.2022 - 06.2023
- Delivered personalized customer service to assist clients in selecting fine jewelry, resulting in a 15% increase in repeat business
- Achieved 120% of monthly sales targets by employing upselling techniques and recommending complementary accessories
- Enhanced customer loyalty by resolving complaints with empathy and professionalism, securing satisfaction and repeat visits
- Leveraged social media platforms to showcase new arrivals, increasing foot traffic and online inquiries by 10%
- Built and maintained a client database, generating referrals that contributed to a 12% boost in overall sales
Fragrance Sales Associate
Macy’s
09.2021 - 06.2022
- Surpassed monthly sales targets by 20% through persuasive selling techniques and detailed product knowledge
- Increased customer satisfaction scores by 15% by delivering personalized service and making tailored product recommendations
- Enhanced store revenue by processing high-volume transactions quickly and accurately at POS terminals
- Designed and maintained visually appealing product displays, boosting sales of featured items by 10%
Stocker
Walmart
11.2019 - 06.2021
- Improved inventory accuracy by 12% through regular stock audits and prompt reconciliation of discrepancies
- Optimized restocking efficiency by reorganizing layouts, reducing retrieval time by 15%
- Reduced shrinkage by supporting loss prevention efforts, identifying and mitigating potential theft risks during daily operations
- Designed appealing merchandise displays to drive sales of key products and improve stock rotation
Warehouse Package Handler
UPS
09.2019 - 11.2019
- Enhanced shipping accuracy by implementing quality control measures, reducing errors by 10%
- Collaborated with supervisors to identify and implement process improvements, increasing warehouse efficiency by 15%
- Verified shipment contents against packing lists, preventing misdirected shipments and improving customer satisfaction
Education
High School Diploma -
Esperanza Academy Charter School
Philadelphia, PA04.2019
Skills
- Upselling techniques
- Client relationship building
- Customer needs assessment
- Personalized service strategies
- Inventory control
- Merchandising
- Cash register operations
- Loss prevention
- Training new team members
- Goal achievement
- Cross-department collaboration
- Strong verbal and written communication
- Active listening
- Conflict resolution
- Proficient in POS systems
- Basic social media marketing for promotional outreach
Certification
- Florida Security License (Class D)
- Driver’s License
Timeline
Sales Associate & Greeter
Bal Harbour Shops
09.2024 - 01.2025
Sales Associate
Kay Jewelers
09.2022 - 06.2023
Fragrance Sales Associate
Macy’s
09.2021 - 06.2022
Stocker
Walmart
11.2019 - 06.2021
Warehouse Package Handler
UPS
09.2019 - 11.2019
- Florida Security License (Class D)
- Driver’s License
High School Diploma -
Esperanza Academy Charter School
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