Isidro Diaz III
Universal City,TX
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, interpersonal communication expertise and sales abilities to support and drive substantial growth.
Overview
3
3
years of professional experience
Work History
Finance Liaison
Jon Wayne Heating And Air Conditioning Ltd
San Antonio, TX
09.2023 - Current
- As a Finance Liaison, I mediate any financial inquiries by new and existing customers. I ensure application information is submitted accurately and efficiently.
- I assist office staff as well as salesmen in the field in choosing the loan plans that best suit the customer as well as the company.
- I work alongside our lenders' underwriters to resolve any issues that may prevent an application from not being processed correctly.
- I also record all applications that are submitted for record keeping and to ensure that sold jobs are funded and completed.
Dispatcher
Jon Wayne Heating And Air Conditioning Ltd
San Antonio, TX
03.2022 - 09.2023
- As a Dispatcher, I assist in both internal and external communications between both customers and other departments throughout the company.
- I organize schedules/routes for technicians and dispatch their calls to get them to the correct clients on time and organize future dates to maintain efficiency and customer satisfaction.
- I also handle incoming customer concerns to rectify any dissatisfaction that they may have experienced in order to ensure positive customer experiences.
Produce Associate
Sam's Club
San Antonio, TX
03.2021 - 08.2021
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered shopper questions regarding shelf life and appropriate produce storage.
- Recommended, selected and located merchandise based on customer desires.
- Participated in weekly team meetings to discuss current promotions, sales goals, new products.
- Updated pricing and sales signs to promote merchandise.
- Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
- Operated balers, power jacks and slicing machines.
Cashier Team Lead
Academy Sports Outdoors
San Antonio, TX
10.2020 - 03.2021
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Education
Some College (No Degree) - Sociology
Texas A&M University
College Station, TXSkills
- Evaluation Capabilities
- Proficient in Google Sheets/Docs
- Incidents Management
- Performance Reporting
- Issue Resolution
- Team Collaboration
- Verbal and Written Communication
- Recordkeeping
- Policies and Procedures Implementation
- Interpersonal Abilities
- Activity Planning
- High-Pressure Environments
- Service Coordination
- Driver Communication
- Database Management
- Data Entry
- Customer Relations
- Schedule Management
- Critical Thinker
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Finance Liaison
Jon Wayne Heating And Air Conditioning Ltd
09.2023 - Current
Dispatcher
Jon Wayne Heating And Air Conditioning Ltd
03.2022 - 09.2023
Produce Associate
Sam's Club
03.2021 - 08.2021
Cashier Team Lead
Academy Sports Outdoors
10.2020 - 03.2021
Some College (No Degree) - Sociology
Texas A&M University
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