Isidro Portorreal
The Bronx
Summary
With a proven track record at NYPD, I excel in crisis management and conflict de-escalation, enhancing public safety and community trust. My expertise in emergency response and superior customer service, backed by a security guard license, has significantly reduced incident response times, showcasing my ability to lead and innovate in high-stakes environments.
Developed strong observational and situational awareness skills in security-focused environment. Proven ability to handle emergency situations and enforce safety protocols. Seeking to transition into new field where these skills can contribute to maintaining safe and orderly environment.
Reliable and observant with strong sense of responsibility and upbeat attitude. Understanding of safety protocols and emergency response procedures, combined with skills in surveillance and risk assessment. Dedicated to ensuring safe and secure environment.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Diligent Security professional with [Number] years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
23
23
years of professional experience
Work History
Security Officer
Guardian Security
09.2019 - 11.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Police Officer
NYPD
06.2001 - 12.2018
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Conducted preliminary investigations at scenes of major crimes.
- Apprehended offenders and conducted interviews and interrogations.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
Education
Associate of Science -
Boston University
Boston, MA05-1999
High School Diploma -
Brooklyn Adult Learning
475 Nostrand Ave 06-1989
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- CCTV surveillance
- CCTV monitoring
- Physical fitness
- Superior customer service
- Surveillance
- Emergency response
- Access control
- Patrol operations
- Complex Problem-solving
- Security screenings
- Conflict de-escalation
- Visitor tracking
- FLUENT IN [LANGUAGE]
- Conflict resolution techniques
- Threat assessment
- Access control management
- Electronic surveillance
- Staff management
- Document management
- Threat management
- Stationary surveillance
- Security equipment operation
- Emergency management
- Crisis management
- Metal detector operation
- Crime prevention
Timeline
Security Officer
Guardian Security
09.2019 - 11.2024
Police Officer
NYPD
06.2001 - 12.2018
Associate of Science -
Boston University
High School Diploma -
Brooklyn Adult Learning
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