Isidro Toscano
Sherwood,USA
Summary
Accomplished Regional Sales Manager with 20 years in the Security Industry. Bilingual professional specializing in custom security system design and client account management, ensuring exceptional service delivery. Expertise in cultivating loyal account relationships and driving revenue growth through a deep understanding of customer needs.
Overview
21
21
years of professional experience
Work History
Integrator Account Executive
Advanced Locking Solutions Inc
09.2025 - Current
- Managed client accounts to enhance satisfaction and ensure timely service delivery.
- Developed and implemented sales strategies that effectively promoted advanced locking solutions.
- Assessed security requirements by contacting new and existing prospects.
- Designed custom security systems for medium commercial and enterprise businesses.
- Assisted customers with selecting and implementing burglar alarms, CCTV, and access control systems.
- Resolved customer concerns promptly to maintain high service standards.
- Trained junior staff on product features and customer engagement techniques.
Sr. Commercial Security Consultant
ADT Commercial Now EverOn
12.2016 - 03.2025
- Executed direct sales of burglar alarm, access control, video, and fire systems to new and existing customers, emphasizing system integration with Software House, Lenel, and Milestone.
- Design specialized Integrated Services for Commercial Buildings including Warehouses, Schools, Apartments, Medical Facilities and more.
- Assessed physical locations to determine areas of security risk and recommend enhancements.
- Analyzed industry trends to suggest innovative security solutions for customers.
- Managed customer retention and account management, ensuring compliance of current systems with local codes.
- Delivered high-level customer service by promptly resolving billing issues and addressing service or security concerns.
Commercial Account Executive
Tyco Integrated Security Now JCI
06.2015 - 11.2016
- Designed and integrated fire, access, video, and security systems for new and existing customers, enhancing overall system functionality.
- Managed customer accounts and retention efforts, ensuring compliance with existing systems and enhancing client satisfaction.
- Resolved billing issues and security concerns for clients, maintaining high standards of customer service and support.
Small Business Sales Representative
ADT Security Services
Beaverton, Oregon
02.2011 - 06.2015
- Executed high-volume sales of burglar alarm, video surveillance, and access control systems, driving revenue growth for small business clients.
- Specialized in solution selling and service sales, improving client satisfaction and retention.
- Designed security systems and solutions tailored for small business applications.
- Provided prompt customer service by swiftly addressing security concerns, ensuring peace of mind for clients.
- Collaborated with installation teams to ensure smooth service delivery.
- Trained new sales representatives on product knowledge and sales techniques.
- Utilized CRM software to track leads and manage customer interactions.
Residential/Small Business Sales Representative
Protection One
11.2004 - 12.2010
- Engaged with prospects to assess security needs and tailor service offerings accordingly.
- Guided customers in selecting and installing burglar alarms, CCTV, access control, and fire systems.
- Designed security systems for residential properties and small commercial businesses.
- Partnered with installation teams to deliver timely and effective service implementation.
- Provided training on security systems for new users and staff members.
- Attended trade shows, conventions, conferences, and other industry events to generate leads.
Education
Associates of Science - Business
Portland Community College
Portland, ORSkills
- Customer Relationship Management (CRM)
- Salesforce
- Sales Pilot/JET
- Oracle
- CE 365
- Compass
- MASterMind
- Microsoft Office
- Bilingual English/Spanish
- Problem solving
- Team training
- Security system design
- Blue Beam
- PageMaker
Training
- Participated in vendor training from Axis, Exacq, Avigilon, Hanwha, Eagle Eye, OpenEye, i-Pro, Ai-Rgus, Brivo, Kentech, Assa Abloy, Amag, DMP, DSC, Bosch, Honeywell, Potter, Silent Knight, Milestone, Software House, Genetec and others.
- Quick Start Sales Training- Solution Selling for Residential, Small Business and Commercial Sales.
- ADT Commercial Academy.
- EverOn Academy.
References
- Nick Reddy, Brivo, Regional Sales Director, 971-940-0984, nick.reddy@brivo.com
- Richard Ramos, Optex, Integrated System Business Manager, 909-560-7969, rramos@optexamerica.com
- Jordan Ramadan, OpenEye, Strategic Acct Manager, 360-904-9086, JRamadan@openeye.net
Technologies
Oracle, Compass, CE 365, Salesforce, Sales Pilot/JET, MASterMind, Microsoft Office, Blue Beam, PageMaker
Accomplishments
Diversity Mentorship Academy
Timeline
Integrator Account Executive
Advanced Locking Solutions Inc
09.2025 - Current
Sr. Commercial Security Consultant
ADT Commercial Now EverOn
12.2016 - 03.2025
Commercial Account Executive
Tyco Integrated Security Now JCI
06.2015 - 11.2016
Small Business Sales Representative
ADT Security Services
02.2011 - 06.2015
Residential/Small Business Sales Representative
Protection One
11.2004 - 12.2010
Associates of Science - Business
Portland Community College