Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
GeneralManager

Isis E Spalding

Indianapolis,IN

Summary

I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also a very enthusiastic woman with childhood education background and diverse sports knowledge. Excellent communications and relationship-building skills enabled achievement of desired goals. Graduated high school and hoping to further education.

Overview

10
10
years of professional experience

Work History

Insurance Agent

Sitel
Indianapolis, United States
12.2021 - Current
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Responded to roughly 30 customer calls swiftly to resolve issues and answer questions daily.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Conducted annual reviews of existing policies to update information.

Project Coordinator

Lowes
Indianapolis, IN
09.2019 - 11.2021
  • Identified and worked to remove barriers to successful project completion, with particular emphasis on resolving issues with subcontractors
  • Supported financial managers in project closure in alignment with strict budgets
  • Created and sustained good working relationships with 4 internal and external partners at a time
  • Kept projects on schedule by managing deadlines and adjusting workflows.

Camp Counselor

Forest Manor Multi-Service Center
Indianapolis, IN
07.2015 - 12.2019
  • Supervised up to 12 children conducted daily lessons and activities
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.

Customer Service Representative

RCI Timeshare Exchange Company
Carmel, IN
02.2017 - 07.2019
  • Protected customer and company information with strict use of established security procedures
  • Maximized satisfaction by anticipating needs and consistently offering expert support
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking.

Cashier

Indianapolis Zoo
Indianapolis, IN
07.2016 - 12.2016
  • Operated cash register, collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Processed sales transactions to prevent long customer wait times.

Education

High school -

Christel House Academy
Indianapolis, IN
06.2017

Skills

  • Microsoft Word
  • Computer Skills
  • Time Management
  • Sales
  • Excel
  • Critical Thinking
  • Issue and Complaint Resolution
  • Emotional and Social Support
  • Caregiver Relations
  • Creative and Energetic
  • Friendly, Positive Attitude

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I’m no longer quite sure what the question is, but I do know that the answer is “Yes.”
Leonard Bernstein

Timeline

Insurance Agent

Sitel
12.2021 - Current

Project Coordinator

Lowes
09.2019 - 11.2021

Customer Service Representative

RCI Timeshare Exchange Company
02.2017 - 07.2019

Cashier

Indianapolis Zoo
07.2016 - 12.2016

Camp Counselor

Forest Manor Multi-Service Center
07.2015 - 12.2019

High school -

Christel House Academy

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Isis E Spalding