Isis Green
African American Museum of Philadelphia
Philadelphia,PA
3
years of professional experience
Assisted teams in achieving project goals through effective communication and collaboration. Adapted quickly to new environments to support team dynamics. Committed to ongoing learning and skill development to enhance team performance.
Work History
Guest Service Coordinator
1 Year 8 Months- Assisted with luggage storage upon request.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Promoted loyalty programs to encourage repeat business.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled customer complaints professionally and efficiently.
- Tracked inventory levels of supplies needed for front desk operations.
- Answered incoming calls from guests seeking reservations or general information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Conducted engaging and informative tours for groups of varying sizes, ensuring a memorable experience.
- Managed booking systems and tour reservations to ensure efficient tour allocation and guest satisfaction.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
Intern
4 Months- Created Video PSAs, Newsletters, and Web page
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines
- Prepared project presentations and reports to assist senior staff
- Generated reports detailing findings and recommendations
Intern
2 Months- Engaged with elderly constituents
- Handled incoming calls and was the initial point of contact
- Strategically coordinated company events in advance
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Organized meetings and schedules for supervisors, ensuring efficient time management and prioritization of tasks
- Supported the planning and execution of events, fostering positive relationships between government agencies and the public
- Participated in meetings with stakeholders from different sectors, contributing valuable insights based on research findings
- Analyzed data on key issues affecting constituents' lives, informing policy recommendations for positive change
- Gathered and coordinated materials necessary for transactions
- Helped with research assignments, presentation design and various administrative tasks
- Received, researched and resolved consumer inquiries
Education
Bachelor Of Liberal Arts - Political Science
Skills
Excel
Microsoft Word
Adobe
Canva
Problem-Solving
Public Speaking
Customer Service
Interpersonal Skills
Fast Learner
Teamwork and Collaboration
Computer Skills
Creative and Resourceful
Attention to Detail
Research
Presentations
Social Media
Data management
Professionalism
Effective Communication
Decision-Making
Event planning
Office administration
Promotional information
Active listening
LEADERSHIP EXPERIENCE
- Guest Services Lead & Coordinator- current
- Manager of G2G Elite Men's Basketball 06/03/24 - 10/25/24
- Vice President of Public Relations, BSU, 09/01/22 - 05/31/24
- Manager of Rosemont Women's College Basketball, 09/01/22 - 02/28/23
Timeline
Guest Service Coordinator
African American Museum of Philadelphia
12.2024 - CurrentRead More
Intern
Whitemarsh Township
01.2024 - 05.2024Read More
Intern
Septa
06.2023 - 08.2023Read More
Rosemont College
Bachelor Of Liberal Arts from Political Science
Read More