Cameron West
Brooklyn,NY
Summary
Outgoing and reliable Brand Ambassador ,Sales Rep with several years of experience in sales and marketing. Trusted to positively represent brand by being well-versed and knowledgeable in all products. Consistently communicates and engages customers about products and current promotions.
Overview
4
4
years of professional experience
Work History
Guest Service Coordinator
Ralph Lauren
10.2024 - Current
- Coordinated guest check-in and check-out processes, enhancing overall customer experience.
- Managed reservation systems, ensuring accuracy and timely updates to availability.
- Trained staff on guest service protocols, fostering a culture of excellence in service delivery.
- Developed and implemented standard operating procedures for guest interactions, improving efficiency.
- Developed strong client relationships through timely communication and personalized support.
- Conducted comprehensive needs assessments to identify customer requirements and tailor solutions effectively.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery efficiency.
- Managed client accounts, ensuring accuracy in documentation and adherence to compliance standards.
- Provided expert guidance on product offerings, resulting in improved client satisfaction and retention rates.
- Implemented feedback mechanisms to capture client insights and drive continuous improvement initiatives.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Utilized point-of-sale systems to process transactions accurately and swiftly.
- Collaborated with team members to maintain a clean and organized sales floor.
- Conducted product demonstrations, enhancing customer engagement and understanding of features.
Brand Representative
Abercrombie & Fitch
09.2022 - Current
- Providing great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale.
- Cultivated relationships with potential customers through direct marketing activities.
- Analyzed market trends and competitor activity to identify areas of opportunity for the brand.
- Provided customer service support by responding to customer inquiries via email or phone call.
- Provided training sessions to new team members on branding best practices.
Store Associate
Finish Line
01.2022 - 08.2022
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Assisted with loading and unloading deliveries from vendors.
Education
Associate of Applied Science - Finance
Borough of Manhattan Community College of The City University of New York
New York, NY05.2027
High School Diploma - undefined
Abraham Lincoln High School
Brooklyn, NY01.2023
Skills
- Goal-Oriented
- Strong presentation skills
- Brand Awareness
- Customer Relations
- Social media expertise
- Branding
- Marketing
- Sales
- Customer Engagement
- Customer Service
- Strong interpersonal skills
- Brand awareness development
- Staff Training
- Conflict resolution techniques
- Sales expertise
Timeline
Guest Service Coordinator
Ralph Lauren
10.2024 - Current
Brand Representative
Abercrombie & Fitch
09.2022 - Current
Store Associate
Finish Line
01.2022 - 08.2022
Associate of Applied Science - Finance
Borough of Manhattan Community College of The City University of New York
High School Diploma - undefined
Abraham Lincoln High School