Isis Hernandez
San Antonio
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Prime Thrift Community Thrift Stores. Skilled in conflict resolution and time management, I excel in creating nurturing environments and improving operational efficiencies. My strong work ethic and customer service prowess have consistently boosted sales and fostered positive relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Daycare Teacher
Country Home Learning Center
09.2024 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Assistant Manager
Icing By Claire's
07.2022 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Floor Supervisor
Prime Thrift Community Thrift Stores
06.2021 - 07.2022
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
Education
No Degree - Education
Northwest Vista College
San Antonio, TX06-2028
High School Diploma -
Dillard McCollum High School
San Antonio, TX06-2021
Skills
- Time management
- Lesson planning
- Strong work ethic
- CPR and first aid
- Classroom management
- Customer service
- Money handling
- Professionalism and etiquette
- Organizing and categorizing
Accomplishments
- Supervised groups of up to 24 children from three months to 4 years of age.
- Managed classroom of 24 children ages 3 months to 4 years of age, maintaining a safe, nurturing environment.
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved "Most Piercings" through effectively helping with piercing marketing and piercing performance.
Certification
- First Aid Certification
- CPR/AED Certification
- Texas Driver's License
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Daycare Teacher
Country Home Learning Center
09.2024 - Current
Assistant Manager
Icing By Claire's
07.2022 - 09.2024
Floor Supervisor
Prime Thrift Community Thrift Stores
06.2021 - 07.2022
No Degree - Education
Northwest Vista College
High School Diploma -
Dillard McCollum High School
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