Isis M. Ponce

• Manages the personnel and administrative programs and processes of the Group and coordinates with the Wing force support /manpower/ personnel offices and key program managers. Directly assists the commander/director in the management of all administrative support functions. Liaison with personnel flights on personnel issues and assists in oversight of organization manpower resource requirements. Promotes a smooth and orderly flow of personnel and coordinates personnel movement through ARCNet and AROWS-R orders generation. Defense Travel Specialist (DTS) ODTA and Resource Advisor, LeaveWeb, MyFSS, MyFitness, UTAPS Monitor Specialist, and Task Management Technology

Provided strategic human resource guidance and policy interpretation, serving as a primary point of contact for complex personnel inquiries and solutions.

Managed and maintained 100% data integrity across 10 distinct personnel information systems, ensuring accurate and up-to-date records for all assigned members, critical for compliance and mobility.

Developed and implemented efficient administrative and communication protocols, enhancing unit productivity and allowing members to focus on core operational objectives.

Supervised and mentored junior personnel, providing training and performance feedback to foster professional growth and team effectiveness.

Executed duties across various HR functions including Customer Support, Force Management, and Career Development, demonstrating broad expertise in personnel lifecycle management.

• Provided direct support for all administrative actions, out processing, retirements, Defenses Travel System (DTS), vouchers, Orders (AROWS) and UTAPS Monitor Specialist, Provided support regarding Evaluations, Decorations.

• Manages the personnel and administrative programs and processes of the Group and coordinates with the Wing force support / manpower/ personnel offices and key program managers. Directly assists the commander/director in the management of all administrative support functions. Tracks military personnel actions and placements, administrative policy and procedures in accordance with instructions and standard operating procedures. Updated members request in Unit Training Assembly (UTAP), MILPDS, VPC, PRDA.

• Greets personnel and visitors at customer’s service window, schedule appointments as needed and directs inquiries and service requests to the appropriate office. Determines the steps and procedures necessary to perform the full range of clerical processing functions. associated with personnel-related requirements, instructions, and procedures and assist in resolving. operational problems involving all the functional areas of personnel.