Isis Ormaza
Lawrence,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Coordinator
Entrepreneurship For All (EforAll)
09.2022 - Current
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep Entrepreneurs and Mentors knowledgeable about program and provide necessary skills to participate productively.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Provided technical support to staff with necessary resources to carry out duties successfully.
Academic Coordinator
Squashbusters
09.2021 - 08.2022
- Monitored and tracked students' academic progress using SalesForce.
- Managed curriculum implementation and continuous improvement of industry best practices.
- Retained interest and maximized receptive learning while assisting in student education.
- Coordinated and supervised academic advising activities.
- Guided and supported faculty and staff in development of new programs.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
System Designer
Magnolia Audio Video
01.2016 - 09.2021
- Collaborated with clients to determine project specifications and scope.
- Provided technical leadership to team members during system design.
- Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
- Collaborated with the Project Manager to drive strategy and implement new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Customer Service Representative Specialist
Best Buy Inc
10.2016 - 09.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records (CRM tool).
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Science - Project Management
Southern New Hampshire University
Manchester, NH05.2025
Associate of Arts -
Northern Essex Community College
Haverhill, MA05.2021
Skills
- Project Management
- Program Management
- Youth Guidance
- Community Building
- Business Oversight
- Data Management Familiarity
- Emotional Support
- Program and Classroom Management
- Sales Growth
- Pipeline Maintenance
- Marketing Materials
- Resource Management
- Project Coordination
- Team Oversight
- Program Improvements
- Educational Strategies
- Persuasive Communication Style
- Staff Development
- Audience Engagement
- Program Guidelines Adherence
- Process Improvement
Accomplishments
- Collaborated with team of 4 in the development business resources/ services to the Merrimack Valley community.
- Resolved product issue through consumer testing.
- Grew EforAll Merrimack Valley's audience engagement and application submission through digital marketing efforts.
Certification
- Foundations of Digital Marketing and E-Commerce, Google - Jan 2023
- Mental Health First AidMental Health First Aid, National Council for Mental WellbeingNational Council for Mental Wellbeing- Issued Apr 2022 · Expires Apr 2025
- Commitment to CommunityCommitment to Community, Northern Essex Community College-Issued Mar 2018
Art
Art has been a safe space since I was a child. I enjoy painting, sculpting, and up-cycling furniture during my free time. Being able to use my creative freely keeps be grounded.
Languages
Spanish
Native or Bilingual
Timeline
Program Coordinator
Entrepreneurship For All (EforAll)
09.2022 - Current
Academic Coordinator
Squashbusters
09.2021 - 08.2022
Customer Service Representative Specialist
Best Buy Inc
10.2016 - 09.2017
System Designer
Magnolia Audio Video
01.2016 - 09.2021
Bachelor of Science - Project Management
Southern New Hampshire University
Associate of Arts -
Northern Essex Community College
Similar Profiles
MADHUSMITA HAZARIKAMADHUSMITA HAZARIKA
Senior Project Executive at Indian Institute of Entrepreneurship (under the Ministry of Skill Development and Entrepreneurship, Govt of India)Senior Project Executive at Indian Institute of Entrepreneurship (under the Ministry of Skill Development and Entrepreneurship, Govt of India)
MANAS TRIPATHIMANAS TRIPATHI
Co-President at Entrepreneurship Development Association (EDA) Entrepreneurship Club at York UniversityCo-President at Entrepreneurship Development Association (EDA) Entrepreneurship Club at York University
Caitlin HayCaitlin Hay
Instructional Support Teacher II at Penn Hills Charter School of EntrepreneurshipInstructional Support Teacher II at Penn Hills Charter School of Entrepreneurship
Elvin GomezElvin Gomez
Production Manager at KeypolymerProduction Manager at Keypolymer
Altagracia HernandezAltagracia Hernandez
Wax Specialist at European Wax CenterWax Specialist at European Wax Center