Isis Ortiz
Fort Myers,FL
Summary
Energetic and motivated professional with strong experience in hospitality and customer service. Skilled at providing excellent guest experiences through bartending, multitasking in fast-paced environments, and maintaining a high level of professionalism. Looking to bring strong people skills, organization, and service expertise to a bartending role.
Overview
7
7
years of professional experience
Work History
Revenue Cycle Manager
Dental Partners of Boston
Boston, MA
03.2023 - Current
- Managed revenue cycle processes to ensure timely billing and collections.
- Analyzed patient accounts for accuracy and compliance with regulations.
- Coordinated between departments to resolve billing discrepancies efficiently.
- Trained staff on revenue cycle best practices and software systems.
- Reviewed claims submissions for accuracy before submission to payers.
- Implemented process improvements to enhance operational efficiency in billing.
- Monitored key performance indicators related to revenue cycle management tasks.
- Implemented new policies and procedures for streamlining workflow processes within the revenue cycle department.
- Generated reports detailing key metrics such as days in accounts receivable, denial rate.
- Oversaw complete lifecycle of revenue operations.
- Monitored daily cash flow activity, ensuring timely filing of claims and proper reimbursement for services rendered.
- Performed data analysis to identify trends in denials or rejections from payers and develop strategies for resolution.
- Developed strategies to reduce denials, improve accounts receivable, and enhance revenue cycle performance.
- Maintained oversight of all billing operations including coding, charge entry, payment posting, collections and appeals.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Developed invoicing systems and internal controls to boost billing efficiencies.
Bartender
Delaware North
Boston, MA
07.2022 - 08.2023
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with customers, providing excellent service and recommendations.
- Operated cash register and processed payments efficiently.
- Trained new staff on bar procedures and customer service standards.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Handled customer complaints professionally to maintain satisfaction levels.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Area Manager
New Englad Family Dental
Marlborough, Massachusetts
08.2018 - 07.2023
- Managed daily operations across multiple locations to ensure efficient service.
- Oversaw staff training programs to enhance team performance and customer satisfaction.
- Developed and implemented operational procedures for improved workflow efficiency.
- Coordinated inventory management processes to maintain optimal stock levels.
- Conducted regular site visits to monitor compliance with company standards and policies.
- Supervised employees, ensuring optimal productivity.
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
Education
Bachelor of Science - Accounting
Fitchburg State University
Fitchburg, MASkills
- Revenue cycle management
- Staff training
- Effective communication
- Cash flow management
- Customer service
- Team leadership
- Bartending expertise
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Revenue Cycle Manager
Dental Partners of Boston
03.2023 - Current
Bartender
Delaware North
07.2022 - 08.2023
Area Manager
New Englad Family Dental
08.2018 - 07.2023
Bachelor of Science - Accounting
Fitchburg State University