Isis Parra
Tucson,AZ
Summary
Dynamic Customer Service Representative with a proven track record at Afni, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective complaint management and developed strong product knowledge, leading to increased loyalty. Skilled in data entry and fostering positive customer relations, consistently delivering exceptional service experiences.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Afni
12.2020 - 12.2022
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Alorica
05.2020 - 12.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Teleperformance USA
01.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
GED -
Cochise College
Sierra Vista, AZ12.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
References
Heaven Mays:520-895-9849 (coworker)
Nayeli Marquez: 520-508-2472 (coworker)
Timeline
Customer Service Representative
Afni
12.2020 - 12.2022
Customer Service Representative
Alorica
05.2020 - 12.2020
Customer Service Representative
Teleperformance USA
01.2019 - 03.2020
GED -
Cochise College