Isis Phillips
Dallas,TX
Summary
Dynamic and customer-focused professional with extensive experience at Walmart and Family Dollar. Proven ability in retail transactions and inventory management, enhancing customer satisfaction through effective communication and time management. Recognized for maintaining accuracy in cash handling and fostering repeat business through strong relationship-building skills.
Overview
5
5
years of professional experience
Work History
Front End Associate
Walmart
Dallas, TX
07.2023 - 12.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
Security Officer
SRS
07.2021 - 12.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Cashier
Family Dollar
Dallas, TX
02.2020 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Dallas Can Academy
Dallas, TX01.2016
Skills
- Customer service
- Time management
- Front-end optimization
- Inventory management
- Team collaboration
- Retail transactions
Timeline
Front End Associate
Walmart
07.2023 - 12.2024
Security Officer
SRS
07.2021 - 12.2023
Cashier
Family Dollar
02.2020 - 10.2020
Dallas Can Academy