Isis Ramos
Magnolia,TX
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher
Bradbury Brothers Heating And Air Conditioning
Magnolia, TX
03.2025 - 04.2026
- Coordinated service calls to optimize technician scheduling and enhance customer satisfaction.
- Monitored real-time dispatching software to ensure timely responses to service requests.
- Communicated effectively with customers, addressing inquiries and providing updates on service status.
- Managed daily workflow of service calls, prioritizing urgent requests for efficient resolution.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Member host
Sam's Club
Conroe, TX, USA
10.2022 - 03.2025
- Serve as a welcoming presence for members, consistently providing outstanding customer service to enhance their shopping experience
- Proficiently handle front desk responsibilities, addressing member inquiries and resolving issues promptly and efficiently
- Collaborate with team members to maintain a positive and organized environment, contributing to overall operational success
Education
High School Diploma -
Conroe High School
Conroe, TX05.2022
Skills
Customer service expertise
Front desk operations
Management
Exceptional communication
Sales experience
Multitasking proficiency
Fluent in multiple languages
Certification
- OSHA 30
Volunteer work
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher
Bradbury Brothers Heating And Air Conditioning
03.2025 - 04.2026
Member host
Sam's Club
10.2022 - 03.2025
High School Diploma -
Conroe High School