Summary
Overview
Work History
Education
Timeline
Generic

ISIS STEELE

Houston,TX

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

15
15
years of professional experience

Work History

Data Entry Representative

Caremetx
11.2021 - Current
  • Handled and prepared documents for scanning, auditing, and archiving, ensuring proper organization and retrieval of critical information
  • Entered data related to medical claims with high degree of accuracy and efficiency to meet daily production and quality targets, contributing to streamlined and error-free data processing
  • Accurately inputted sensitive medical information into various computer programs while maintaining confidentiality of customer and company data, adhering to strict privacy and security protocols
  • Expedited completion of urgent projects through effective time management and prioritization skills

Technical Expert

Asurion
03.2019 - 12.2021
  • Provided effective over-the-phone resolution for setup and activation issues related to customers' smartphones, ensuring smooth and hassle-free experience for users
  • Listened attentively to customers, demonstrating patience and empathy to understand their concerns thoroughly and provide suitable solutions
  • Assisted customers with logical troubleshooting steps to diagnose and resolve operational issues on their devices, contributing to problem resolution and customer satisfaction
  • Met and exceeded key performance indicator metrics, consistently achieving high standards in performance measurements and sales goals
  • Successfully upsold protection and tech support solutions based on individual customer needs, enhancing customer experience and increasing revenue for company.

Front Desk

Golden Nugget Casino
10.2015 - 10.2019
  • Maintained welcoming and hospitable environment for VIP customers, ensuring their comfort and satisfaction during their stay
  • Kept VIP guests well-informed about special events and exclusive offers, enhancing their overall experience
  • Professionally assisted casino VIP guests with reservations, meeting their needs and requests promptly and efficiently
  • Ensured total satisfaction of VIP guests by providing highest level of professional guest service, making their visit memorable and enjoyable experience.

Administrative Assistant

American Truck Showrooms
10.2015 - 10.2016
  • Created welcoming and professional environment for visitors and employees, ensuring positive and courteous atmosphere
  • Managed all incoming and outgoing mail, calls, emails, and faxes, facilitating efficient and organized communication flow
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Restaurant Manager

Tony Nelson
10.2011 - 10.2015
  • Oversaw recruitment, orientation, training, and management of both culinary and front-of-house team members, ensuring skilled and cohesive staff
  • Managed inventory and maintained meticulous records to contain costs and minimize wastage, contributing to improved cost-efficiency
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.

Front Desk Clerk Night Auditor

Residence Inn Marriott
10.2008 - 10.2011
  • Provided excellent customer service while efficiently handling all check-in and check-out procedures, ensuring positive guest experience
  • Balanced and rolled over day checks to identify and resolve discrepancies in accounts, contributing to accurate financial records
  • Analyzed complex financial statements that included balance sheets, income statements, and profit and loss statements, contributing to financial transparency and effective financial management.
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.

Education

High School Diploma -

Gulfport High School
Gulfport, MS
05.1998

Timeline

Data Entry Representative

Caremetx
11.2021 - Current

Technical Expert

Asurion
03.2019 - 12.2021

Front Desk

Golden Nugget Casino
10.2015 - 10.2019

Administrative Assistant

American Truck Showrooms
10.2015 - 10.2016

Restaurant Manager

Tony Nelson
10.2011 - 10.2015

Front Desk Clerk Night Auditor

Residence Inn Marriott
10.2008 - 10.2011

High School Diploma -

Gulfport High School

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ISIS STEELE