Work Preference
Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
Open To Work

ISIS K VENGAL

Customer Services
Miami,FL

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Remote Patient Access 2Medical Front Office CoordinatorPatient Referral CoordinatorProject Assistant - Remote

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Miami, FL, USMiami, FL
Open to relocation: Yes

Salary Range

$30/hr - $35/hr

Summary

Dynamic and dedicated professional with a strong background in patient access and referral coordination at the University of Miami Health System. Bilingual with exceptional communication skills, I excel in enhancing patient experiences and streamlining processes. Proven ability to collaborate effectively and manage administrative tasks, ensuring compliance and satisfaction in healthcare settings.

Overview

6
6
years of professional experience

Work History

Remote Patient Access 2

University of Miami Health System
Miami, FL
11.2022 - Current
  • Calling over 1000 patients in one fiscal year to schedule their next follow up appointment's with different specialists and processed doctor referrals (MRI, Ct scans, labs.)
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Conducted patient check-outs for both in person and telehealth appointments across multiple4 UMHC/SCCC clinic.
  • Verified and validated appointment with a 3 day window to ensure scheduling accuracy.
  • Responding to incoming calls promptly, delivering patient- centered service with professionalism and empathy.
  • Maintained full compliance with HIPAA regulations and patient confidentiality standards.
  • Assisted our patient to open my U Chart, Managed patient registration process.
  • Provide support to customers by answering inquiries and resolving issues promptly.
  • Assist with billing and insurance verification processes as needed.
  • Understand and communicate insurance information to our patient and staff.
  • Conduct New hired trainee according to the University policies and procedure.

Medical Front Office Coordinator

Psychological & Behavioral Services Inc.
Cutler Bay, FL
11.2020 - 06.2022
  • Greet and assist visitors in a friendly and professional manner.
  • Manage incoming calls, emails, and correspondence efficiently.
  • Schedule appointments and maintain calendars for staff members.
  • Handle administrative tasks such as filing, data entry, and record keeping.
  • Provide support to customers by answering inquiries and resolving issues promptly.
  • Collaborate with team members to ensure seamless office operations.
  • Maintain an organized front office area, ensuring it is welcoming and presentable.
  • Assist with billing and insurance verification processes as needed.
  • Understand and communicate basic insurance information to clients and staff.
  • Support other departments with administrative duties as Billing data entry and payroll.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Completed bi-weekly payroll for 100 employees.

Patient Referral Coordinator

Leal Medical Center
Homestead, FL
11.2019 - 07.2020
  • Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
  • Enhanced patient experience by coordinating timely and efficient referrals to specialists.
  • Streamlined referral processes for improved patient satisfaction and reduced wait times.
  • Trained new employees on referral coordination procedures, ensuring consistent quality of service.
  • Conducted regular audits of referral records, maintaining accuracy and compliance with industry regulations.
  • Supported positive outcomes for patients by monitoring their transition from primary care providers to specialty care services.
  • Participated in team meetings where best practices were shared leading to strengthened internal processes.
  • Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.

Education

Associate of Applied Science - Admin Billing & Coding Certification (NCICS)

No Degree - Registered Behavior Technician (40H)

Relias Academy
11-2025

Children & Development 45 Hours

Department Children And Family
Miami, FL
09-2023

Medical Assistant And Billing And Coding

ATI College Of Health
Miami, FL
09-2011

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Nuestra Senora Del Carmen
Barranquilla, Colombia
11-1995

Skills

  • Multitasking, Excellent communication, Calm under pressure
  • Organization and time management, Decision- making
  • Problem resolution, Verbal communication
  • Teamwork and collaboration
  • Customer service
  • Friendly, positive attitude

LANGUAGES

Spanish
Native or Bilingual

Timeline

Remote Patient Access 2

University of Miami Health System
11.2022 - Current

Medical Front Office Coordinator

Psychological & Behavioral Services Inc.
11.2020 - 06.2022

Patient Referral Coordinator

Leal Medical Center
11.2019 - 07.2020

Children & Development 45 Hours

Department Children And Family

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Nuestra Senora Del Carmen

Associate of Applied Science - Admin Billing & Coding Certification (NCICS)

No Degree - Registered Behavior Technician (40H)

Relias Academy

Medical Assistant And Billing And Coding

ATI College Of Health

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