Isis Mariela Perez Herrera
Richmond
Summary
Dynamic Hotel Front Desk Supervisor with a proven track record at Palace Resorts, excelling in guest relations management and customer complaint resolution. Enhanced operational efficiency through streamlined processes and effective staff scheduling, while fostering strong relationships with guests. Expertise in cash handling and maintaining confidentiality ensures a secure and welcoming environment.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Hotel Front Desk Supervisor
Palace Resorts
09.2018 - 07.2024
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Assisted in developing promotional strategies to attract new guests and retain existing clientele.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Front desk management of 280 rooms.
Front Desk Receptionist
Palace Resorts
11.2012 - 09.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
Education
Bachelor of Business Administration - Business Administration And Management
Universidad Iberoamericana
Puebla, Mexico12-2010
Skills
Customer complaint resolution
Guest relations management
Cash handling expertise
Customer booking management
Administrative tasks
Front desk operations
Teamwork
Timeline
Hotel Front Desk Supervisor
Palace Resorts
09.2018 - 07.2024
Front Desk Receptionist
Palace Resorts
11.2012 - 09.2018
Bachelor of Business Administration - Business Administration And Management
Universidad Iberoamericana
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