Isis Miraze Rayford

Responsibilities:

• Mixing drinks to recipe, processing payments, maintaining cleanliness, checking IDs, and monitoring for intoxication to ensure responsible service.
• Prepared and served beverages following established recipes and customer preferences.
• Maintained cleanliness and organization of bar area to ensure efficient service.
• Engaged with customers to provide exceptional service and foster a welcoming environment.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Dynamic and personable Administrative Assistant with a talent for streamlining office operations and enhancing team productivity. Adept at multitasking, problem-solving, and delivering exceptional front-facing customer support. Recognized for maintaining professionalism, positivity, and accuracy in fast-paced settings.

Responsibilities:

• Ensure office efficiency by managing daily clerical tasks, including scheduling meetings, handling correspondence, organizing files, and greeting visitors.
• Supported student readiness by delivering orientation presentations that reinforced expectations, procedures, and academic success strategies.
• Answering phones, directing calls, handling mail, and drafting emails or memos.
• Managed CNA students during in-school clinicals.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Supported project coordination by tracking deadlines and deliverables, ensuring alignment with institutional procedures.

Responsibilities:

• Facilitated communication between departments to streamline operations and enhance collaboration.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Top sellers are expected to have a bubbly, friendly attitude, strong communication skills, and the ability to de-escalate customer service issues. As well as proactively greeting customers, building rapport, and using product knowledge to make recommendations. They must drive reward program enrollment and exceed sales goals.

Responsibilities:

• Maintained visual merchandising standards to create appealing product displays and drive sales.

• Collaborated with team members to achieve daily sales goals and maintain store performance.

• Provided training to new staff on customer service protocols and operational procedures.