Isiss Goodwin
Cleveland,OH
Summary
Accomplished DSP/Supervisor at Willing Hands Inc, adept in staff management and complex problem-solving, significantly enhanced team productivity and customer satisfaction. Skilled in strategic planning and employee motivation, demonstrating a strong ability to multitask and collaborate effectively. Proven track record in improving operational efficiency and fostering a results-driven environment.
Overview
6
6
years of professional experience
Work History
DSP/supervisor
Willing Hands Inc
05.2019 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Bus Operator
GCRTA
01.2024 - 06.2024
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
Dsp
Koinonia Homes
01.2019 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Warehouse Worker
FedEx
09.2018 - 01.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Diploma -
John Marshall
Cleveland, OH10.2015
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Discipline
- Processes and procedures
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Time Management
Timeline
Bus Operator
GCRTA
01.2024 - 06.2024
DSP/supervisor
Willing Hands Inc
05.2019 - 10.2024
Dsp
Koinonia Homes
01.2019 - 05.2019
Warehouse Worker
FedEx
09.2018 - 01.2019
Diploma -
John Marshall
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