Isjoel Carratala
Fuquay-Varina,NC
Summary
Proven track record in enhancing customer satisfaction and workforce planning at Hialeah Park Casino. Skilled in complaint handling and continuous improvement, leading teams towards excellence in service. Demonstrated ability to multitask and solve problems efficiently, ensuring a positive gaming atmosphere.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Liaison
Hialeah Park Casino
08.2013 - 06.2024
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Analyzed customer feedback data to identify trends and develop targeted strategies for service improvement.
- Trained new hires in company policies, procedures, and best practices for optimal customer service performance.
- Conducted regular quality assessments to identify areas for improvement and provide constructive feedback to colleagues.
Poker Dealer
Casino Miami Jai-Alai
03.2011 - 07.2013
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
Education
High School Diploma -
South Miami Senior High School
Miami, FL06.2007
Skills
- Workforce Planning
- Complaint Handling
- Customer satisfaction measurement
- Continuous Improvement
- Team Leadership
- Staff Management
- Employee Development
- Positive Attitude
- Problem-solving abilities
- Multitasking Abilities
Certification
Table Games Certified
Pker dealer training
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Liaison
Hialeah Park Casino
08.2013 - 06.2024
Poker Dealer
Casino Miami Jai-Alai
03.2011 - 07.2013
High School Diploma -
South Miami Senior High School
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