Isla Esqueda
Psychologist
El Paso Texas,QUE
Summary
Recent Psychology graduate with a strong foundation in human behavior, research methods, and counseling principles. Passionate about mental health advocacy, psychological research, and applying psychological theories to real-world problems.
Overview
1
1
year of professional experience
Work History
Insurance Agent A
Veronica Garcia Insurance Agent
08.2020 - 11.2020
- Designed presentations and marketing materials to promote insurance products.
- Researched and identified potential new markets.
- Identified and solicited sales prospects in agency databases.
- Monitored customer feedback and identified areas of improvement.
- Management and control of data information of clients and services via Microsoft Excel.
Costumer Service
Company Named Mujer Bonita
08.2020 - 11.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- In charge of Social Media Marketing determined to attract more costumers to acquire our services or products.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff.
Costumer Service
AMM.CO
01.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Management of Social Media engagement and Marketing.
Education
Associate of Arts - Psychology
The University of Texas At El Paso
El Paso Texas05.2025
Skills
- Psychological Research & Data Analysis
- Strong Communication
- Active Listening
- Report Writing & Documentation
- Time Management & Adaptability
- Empathy & Problem-Solving
- Public Speaking & Communication
- Microsoft Programs
- Basic Statistical Methods
- Adaptability
- Creativity
- Mental Health Advocacy
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Sign Language
Elementary (A2)
Timeline
Costumer Service
AMM.CO
01.2021 - 01.2022
Insurance Agent A
Veronica Garcia Insurance Agent
08.2020 - 11.2020
Costumer Service
Company Named Mujer Bonita
08.2020 - 11.2020
Associate of Arts - Psychology
The University of Texas At El Paso
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