Reyna Saldierna
Galveston
Summary
Professional with extensive experience in developing and implementing insurance plans tailored to individual client needs. Demonstrated ability to assess customer risk levels and recommend appropriate coverage options while ensuring compliance with laws and regulations. Proven track record in building relationships through effective communication and customer service, resulting in increased client satisfaction and retention. Experienced in analyzing data related to guest satisfaction and revenue trends, contributing to improved operational efficiency.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Freeway Insurance
Galveston
11.2017 - 05.2024
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Front Desk Manager
Homewood Suites by Hilton
Galveston
01.2016 - 11.2017
- Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
- Generated reports on occupancy levels, revenue figures and customer feedback.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Processed employee time sheets, payroll information and other administrative documents.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Greeted guests upon arrival and checked them in to their rooms.
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
Education
Bachelor Phycology -
Purdue University
West Lafayette, INSkills
- Data analysis
- Risk assessment
- Psychological evaluation
- Customer service
- Relationship building
- Effective communication
- Problem solving
Languages
Spanish
Professional
Timeline
Insurance Agent
Freeway Insurance
11.2017 - 05.2024
Front Desk Manager
Homewood Suites by Hilton
01.2016 - 11.2017
Bachelor Phycology -
Purdue University