Maria Lorenzo
Newark,NJ
Summary
I’ve been working on a customer service more more than 8 years between punta Cana and New Jersey-new York people
-I have experience in communicating with people and making them comfortable
-Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Manager
Golden ratio remodeling
Brooklyn, New York
07.2022 - 11.2023
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Assistant Manager
Restaurant, pizza
Cranford, New Jersey
01.2021 - 05.2022
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
• answered the phone, taking care of the customers,
• Taking orders over the phone
• taking all the complaints
Education
High School Diploma -
Dominico Cambridge
Punta Cana 06-2016
Skills
- Policy Implementation
- Expense Tracking
- Operations Management
- Staff Development
- Performance Management
- Team Leadership
- Negotiation
- Good Judgment
- Problem Resolution
- Adaptability
- Professionalism
- Teamwork and Collaboration
- Problem-solving abilities
Timeline
Manager
Golden ratio remodeling
07.2022 - 11.2023
Assistant Manager
Restaurant, pizza
01.2021 - 05.2022
High School Diploma -
Dominico Cambridge