Islam Md Ahadul
Queens
Summary
Passionate about to work with different types of individual across the globe with honesty and compassion because the person has the ability of commitment, grit and passion to serve others.
Overview
3
3
years of professional experience
Work History
Night Shift Supervisor
NYC megamart
7th Avenue Manhattan
01.2024 - Current
- Resolved customer complaints in a timely manner within established guidelines.
- Maintained pos software for inventory and handling cash
- Investigated any accidents or incidents that occurred during the night shift
Concierge
The Gramercy
03.2023 - 10.2023
- Addressed customer inquiries with timely and professional responses via phone.
- Maintaine standard procedures of check-in and out.
- Coordinate with other departments for any inquiry.
Front Office Associates
Savoy Hotel Manila
06.2022 - 01.2023
- Greeted guests warmly upon arrival offered assistance.
- Maintain the lobby ambience properly by cooperation with other departments
- Explain the amenities after every check - in process.
Host and Server
Texas Roadhouse
01.2022 - 05.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Serve and received orders during operational time.
Education
Masters In Business Administration -
Philippine Christian University
Manila, Philippines 02.2024
Bachelor Of Science In Hospitality Management -
Philippine Christian University
Manila, Philippines 06.2022
High School -
Uttara High School And College
Dhaka, Bangladesh 07.2017
Skills
- Customer service
- POS software maintenance
- Inventory management
- Team leadership
- Problem solving
- Time management
Timeline
Night Shift Supervisor
NYC megamart
01.2024 - Current
Concierge
The Gramercy
03.2023 - 10.2023
Front Office Associates
Savoy Hotel Manila
06.2022 - 01.2023
Host and Server
Texas Roadhouse
01.2022 - 05.2022
Masters In Business Administration -
Philippine Christian University
Bachelor Of Science In Hospitality Management -
Philippine Christian University
High School -
Uttara High School And College