Islam Nasla
Summary
Dedicated to serving individuals in any field, I am very well versed in multiple facets. Ability to speak 3 languages & Deep passion to help guide clients to their full potential. Monitor behaviors of clients and encourage participation in appropriate activities as noted within plan of care. Provide assisted daily living skills to ensure proper care. Will retake my CPR and First Aid Courses. Passionate on treating all with dignity and respect. Expertise in people skills and effective communication. Collaborative team player with strong clinical and interpersonal skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Available 40 hours or more per week, including weekends and early mornings
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Special Services Associate
Home Depot
Poughkeepsie, NY
10.2025 - 06.2026
- Developed customer satisfaction strategies to enhance service quality.
- Provided accurate product information to address customer inquiries effectively.
- Guided customers in locating products to enhance shopping experience.
- Ensured clean and organized sales floor to promote a welcoming shopping environment.
- Assisted with online orders & loading customer vehicles for items over 50 pounds.
Warehouse associate
Gap
Fishkill
09.2020 - 08.2023
- Sorted and organized merchandise to enhance accessibility and optimize inventory management.
- Packaged products securely for shipping to customers and retail stores.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain a safe work environment.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Loaded finished goods onto delivery vehicles.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Collaborated with team members to clarify work assignments and streamline communication.
- Supported colleagues on special projects to expand skills and take on additional responsibilities.
Manager
Sears
Poughkeepsie
06.2018 - 12.2019
- Managed daily operations and staff scheduling to optimize workflow and enhance customer service.
- Coordinated training sessions for new employees, fostering compliance with company policies and improving onboarding efficiency.
- Oversaw inventory management, aligning stock levels with customer demand to minimize shortages.
- Resolved customer inquiries and complaints to maintain high service standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted regular team meetings to communicate goals and address employee concerns.
- Implemented visual merchandising standards to enhance product presentation and customer experience.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
Cashier/Drive Thru Teller
Taco Bell
Poughkeepsie
09.2017 - 08.2018
- Operated cash register for cash, check and credit card transactions with [100]% accuracy
- Counted cash in register drawer at beginning and end of shift
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Checked completed orders for accuracy and bagged meals for easy carrying
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
- Restocked and organized merchandise in front lanes, enhancing product visibility and encouraging sales
- Collaborated with shift leader to resolve customer issues and improve service quality
- Resolved food and service complaints efficiently, fostering customer loyalty and satisfaction
- Performed shift change tasks each day to keep store efficient and neat
Education
GED -
Dutchess Boces
Poughkeepsie, NYDutchess Community College
Poughkeepsie, NY 06.2017 - 03.2019
Skills
- Nutritional support
- Caregiving skills
- Customer service
- First aid knowledge
- Problem solving
- Organizational skills
- Team collaboration
- Team leadership skills
- People management
- Microsoft applications
- Multitasking skills
- Exceptional mathematical skills
- Training documentation
- Work under pressure
- Attention to detail
- Adaptability
- Friendly and personable
- Personal development
Timeline
Special Services Associate
Home Depot
10.2025 - 06.2026
Warehouse associate
Gap
09.2020 - 08.2023
Manager
Sears
06.2018 - 12.2019
Cashier/Drive Thru Teller
Taco Bell
09.2017 - 08.2018
Dutchess Community College
06.2017 - 03.2019
GED -
Dutchess Boces