Isleidy Pena Acosta
Trenton
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Supervisor
Pitney Bowes
New Brunswick
03.2022 - 01.2025
- Supervised daily operations to ensure workflow efficiency and quality standards.
- Trained new employees on procedures and safety protocols.
- Coordinated team schedules to optimize resource allocation and productivity.
- Monitored inventory levels and facilitated timely order placements.
- Conducted regular team meetings to communicate updates and address concerns.
- Ensured adherence to company policies and regulatory requirements during operations.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
Cashier Team Lead
KC Prime Steakhouse
Warrington
11.2020 - 03.2022
- Supervised cashier team during busy service hours at upscale steakhouse.
- Trained new cashiers on register operations and customer service techniques.
- Managed cash handling procedures to ensure accuracy and compliance with policies.
- Assisted customers with menu inquiries and special requests at the counter.
- Resolved customer complaints promptly to maintain satisfaction in dining experience.
- Coordinated staff schedules to optimize coverage during peak dining periods.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Education
Trenton Central High School
Trenton, NJSkills
- Team supervision
- Employee training
- Performance monitoring
- Schedule coordination
- Communication skills
- Leadership development
- Training and mentoring
- Department organization
- Customer service
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Supervisor
Pitney Bowes
03.2022 - 01.2025
Cashier Team Lead
KC Prime Steakhouse
11.2020 - 03.2022
Trenton Central High School